Client Specialist, Operations - Client Service for UK

Circana-UK; Bracknell; Hybrid; GBP 42,000 - 63,000; Full time

Job summary

Circana is seeking a Client Specialist in Operations for the UK to manage client data inquiries and ensure accurate resolution of data issues across internal teams.

Based in the UK, you will build trusted relationships with external clients, communicate clearly in English, and collaborate with Operations, Commercial, Product, and Research Science to drive outcomes and maintain high data quality across platforms, upgrades, and launches while traveling domestically and internationally as needed.

Qualifications

• Extensive experience in retailer and consumer data.
• Excellent English communication, both written and spoken (C1).
• Strong client-facing communication skills at all levels.
• Solid market research data skills.
• Ability to collaborate with internal teams, monitor workflow, and ensure follow-through.
• Excellent organization with multitasking across projects.
• Advanced Excel skills including pivot tables and VLOOKUP.
• Willingness to travel domestically and internationally.

Responsibilities

• Build strong, trusted client relationships as the main contact for data inquiries, activity, and enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues with internal groups.
• Articulate Circana processes and decision making for data inquiries.
• Prepare written and verbal communications detailing issues, findings, and impacts to external audiences.
• Proactively brief clients on data changes due to upgrades or launches before release.
• Maintain understanding of industry categories to support client interaction.
• Gather client enhancements and represent needs for internal discussion.
• Attend client meetings as needed.
• Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
• Coordinate with Client Service, Operations, Commercial, Product, Research Science, and support groups to resolve inquiries.
• Monitor patterns in client inquiries to drive process improvements.
• Keep Commercial updated on client interactions, both reactive and proactive.
• Master Circana processes to investigate and articulate inquiries.
• Support senior management in setting department strategies and direction.

Skills

Retail data experience

Client communication

English proficiency

Project coordination

Stakeholder collaboration

Data analysis

Tools

Excel

Job description

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Client Specialist, Operations - Client Service for UK

• Posted on October 7, 2026

Locations

Showing 1 location

• Hybrid
• Operations
• Full-Time
• Requisition #: CLIEN023002

Description

Client Specialist, Operations - Client Service for UK

What will you be doing?

Based in the UK, this Client Service representative will be responsible for addressing all inquiries on data elements raised by internal or external clients. This may include fielding, investigating, and resolving data issues, and/or collaboration with other groups to drive to resolution. Client Service grows and maintains direct relationships with external clients to facilitate effective two-way communication and serves as needed as an internal interface to Operations.

Job Responsibilities

External Role:

• Build strong, trusted, on-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.


• Address, troubleshoot, resolve, and communicate data quality issues/resolutions alone or in collaboration with other groups.


• Clearly articulate Circana processes and decision making as it relates to data inquiries.


• Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences.


• Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.


• Maintain an understanding of Industry key categories to support client interaction.


• Gather suggestions and represent need for enhancements from clients for internal discussion.


• Attend client meetings as necessary.

Internal role:

• Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.


• Effectively liaise with other Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.


• Monitor and identify patterns in client inquiries that could influence changes in our processes.


• Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive.


• Master an understanding of Circana processes to support investigation and articulation of inquiries.


• Assist senior management team with setting strategies and direction to the department.

Requirements

• Extensive experience in retailer and consumer data.


• Strong capabilities to work daily in English (spoken and written, C1 level).


• Experience in communication with clients at all levels, advanced verbal and written communication skills.


• Strong technical skills in market research data.


• Ability to partner with internal teams, monitor workflow, and assure follow-through.


• Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams.


• Proficiency in Excel (pivot tables, v-look up and basic calculations). Advanced Excel skills strongly preferred.


• Able to travel domestic and internationally.

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.


• Seek Clarity: Embracing complexity to create clarity and inspire action.


• Own the Outcome: Being accountable for decisions and taking ownership of our choices.


• Center on the Client: Relentlessly adding value for our customers.


• Be a Challenger: Never complacent, always striving for continuous improvement.


• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.


• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): UK

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice) Your current employer will not be contacted without your permission.