Data-Savvy Client Services Specialist

Circana; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Circana in the United Kingdom is seeking a Client Service representative to address inquiries on data elements raised by clients, investigate data issues, and coordinate with other teams to drive to resolution.

The role focuses on building trusted client relationships, clear communication of data processes, and collaboration with Operations, Product, and Commercial teams. Some travel may be required.

Qualifications

• Bachelor’s degree required.
• Proficient in English (C1) and client communication.
• Extensive experience with retailer and consumer data.
• Advanced Excel skills recommended.
• Willingness to travel domestically and internationally.

Responsibilities

• External Role: Build strong, trusted, on-going relationships with clients as their main point of contact for data inquiries, operational activity, methodology, and category enhancements.
• Address, troubleshoot, resolve, and communicate data quality issues/resolutions alone or in collaboration with other groups.
• Clearly articulate Circana processes and decision making as it relates to data inquiries.
• Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences.
• Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
• Maintain an understanding of Industry key categories to support client interaction.
• Gather suggestions and represent need for enhancements from clients for internal discussion.
• Attend client meetings as necessary.
• Internal role: Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product.
• Effectively liaise with other Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries.
• Monitor and identify patterns in client inquiries that could influence changes in our processes.
• Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive.
• Master an understanding of Circana processes to support investigation and articulation of inquiries.
• Assist senior management team with setting strategies and direction to the department.

Skills

Data experience

English proficiency

Client communication

Excel skills

Multi-project management

Education

Bachelor's degree

Tools

Market research data tools

Job description

Circana in the United Kingdom is seeking a Client Service representative to address inquiries on data elements raised by clients, investigate data issues, and coordinate with other teams to drive to resolution.

The role focuses on building trusted client relationships, clear communication of data processes, and collaboration with Operations, Product, and Commercial teams. Some travel may be required.