UK Back Office Service Leader

Objectway; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Permanent employment

International work environment

Job summary

Objectway seeks an experienced Client Service Manager to head the UK Back Office Support. You will lead day-to-day operations, align resources with priorities, and drive service delivery across the Back Office product suite, including incident and change management.

The role requires strong leadership, customer focus, and the ability to develop high-performing teams in a technical services environment within financial services.

Qualifications

• Minimum 5 years’ experience in a technical leadership or management role.
• Experience leading support, operations or service delivery teams.
• Strong stakeholder management and client-facing communication.

Responsibilities

• Lead and manage the UK Back Office Support function day-to-day.
• Plan resources to meet business priorities and client expectations.
• Participate in leadership meetings and drive continual improvements.
• Build relationships with clients and key stakeholders through service reviews.
• Oversee eXimius Back Office operations, incident and change management.

Skills

Leadership

Stakeholder management

People management

Customer focus

Communication

Resource planning

Tools

Jira

Job description

Objectway seeks an experienced Client Service Manager to head the UK Back Office Support. You will lead day-to-day operations, align resources with priorities, and drive service delivery across the Back Office product suite, including incident and change management.

The role requires strong leadership, customer focus, and the ability to develop high-performing teams in a technical services environment within financial services.