Fintech SaaS Operations & Service Manager

Objectway; Greater London; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Permanent employment.

Challenging and progressive position

Job summary

Objectway, a global fintech provider, is seeking a SaaS Operations/Service Manager for London to lead UK service delivery and a cross-functional team. The role emphasizes maintaining SLAs, client satisfaction, and continuous improvement in a fast-paced fintech environment.

You will collaborate with product, delivery, and infrastructure teams to ensure optimal service performance and incident management, while driving governance and compliance across the service lifecycle.

Qualifications

• 5+ years in service management, with at least 2 years in a SaaS environment, preferably fintech serving wealth or investment managers or banks.
• Minimum of 2+ years in a leadership or managerial role.
• Strong understanding of SaaS operations, cloud services, and enterprise software solutions.
• Experience working with SaaS performance and monitoring tools, SLAs, and service delivery management frameworks.
• Demonstrated ability to manage customer relationships, handle escalations, and deliver results under pressure.
• Knowledge of financial technology, regulations, and security standards is highly preferred.

Responsibilities

• Oversee service delivery and management for UK clients.
• Lead a service team to meet SLAs and client expectations.
• Coordinate with product experts, delivery and infrastructure teams to ensure effective service provision.
• Drive continuous improvement and governance/compliance.
• Team Collaboration & Leadership.

Skills

Leadership

SaaS operations

Customer relationship management

Communication skills

Problem solving

Tools

ITIL framework

SaaS monitoring tools

Job description

Objectway, a global fintech provider, is seeking a SaaS Operations/Service Manager for London to lead UK service delivery and a cross-functional team. The role emphasizes maintaining SLAs, client satisfaction, and continuous improvement in a fast-paced fintech environment.

You will collaborate with product, delivery, and infrastructure teams to ensure optimal service performance and incident management, while driving governance and compliance across the service lifecycle.