Back Office Ops Leader | Build, Coach & Automate

Schneider Electric; Telford; On-site; GBP 58,000 - 86,000; Full time

Benefits offered by this job

Health and life insurance

Paid time off

Flexible work options

Parental and care leave

Job summary

Schneider Electric is seeking a Team Leader – Back Office Operations (Manager I, Commercial Customer Care) to oversee a multifunctional team of 15–17, including two Senior Specialists. You will drive daily performance, coaching, and development while ensuring orders, claims, returns and customer support are delivered to high standards.

This UK-based role requires strong leadership, change management, data-driven decision making, and collaboration across Sales, Logistics, Supply Chain and Digital

Qualifications

• Experience leading customer service or operational teams.
• Proven coaching and performance management track record.
• Ability to drive productivity and efficiency improvements.

Responsibilities

• Lead day-to-day performance of the Back Office team.
• Oversee order processing, claims, returns and customer support activities.
• Manage workloads to meet changing business demands.
• Deliver against service levels, quality standards and KPIs.
• Support career development and handle escalations.
• Utilise data to identify improvement opportunities.

Skills

Team leadership

Coaching

Process improvement

Stakeholder mgmt

Analytical thinking

Education

Bachelor's degree

Tools

CRM systems

Salesforce

SAP

Job description

Schneider Electric is seeking a Team Leader – Back Office Operations (Manager I, Commercial Customer Care) to oversee a multifunctional team of 15–17, including two Senior Specialists. You will drive daily performance, coaching, and development while ensuring orders, claims, returns and customer support are delivered to high standards.

This UK-based role requires strong leadership, change management, data-driven decision making, and collaboration across Sales, Logistics, Supply Chain and Digital