Head of Back Office Support – FinTech

Objectway; Birmingham, Greater London; Híbrido; GBP 70 000 - 110 000; Tempo integral

Resumo da oferta

Objectway is expanding its UK presence and seeks a Client Service Manager to lead the UK Back Office Support function from London or Birmingham. You will direct day-to-day operations, align resources with business priorities, and work with clients, internal teams, and third-party providers to ensure high-quality service delivery.

The role requires strong leadership, stakeholder management, and a customer-focused mindset, with experience in financial services or investment management environments

Qualificações

• Minimum 5 years’ experience in a technical leadership or management role, with responsibility for support, operations, or service delivery teams.
• Proven experience managing business-critical applications within complex operational environments.
• Strong leadership, people management, coaching, and resource planning skills, with a track record of building high-performing teams.
• Excellent written and verbal communication skills, with the ability to engage effectively with clients, senior stakeholders, and technical teams.
• Knowledge of the financial services, investment management, or securities operations industry would be advantageous.

Responsabilidades

• Lead and manage the day-to-day operations of the UK Back Office Support function, ensuring the delivery of high-quality client services.
• Plan and allocate resources effectively to meet business priorities, service commitments, and client expectations.
• Participate in Back Office leadership meetings and contribute to operational planning, strategy, and continuous improvement initiatives.
• Build and maintain strong relationships with clients and key stakeholders through regular service reviews and engagement.
• Drive operational excellence by identifying and implementing process, service, and efficiency improvements.
• Oversee support activities across the eXimius Back Office product suite, ensuring timely issue resolution and service delivery.
• Own the defect management process, ensuring incidents are appropriately prioritised, tracked, and resolved.
• Coordinate software releases, upgrades, and change management activities to minimise operational risk and disruption.
• Develop a strong understanding of client business objectives, regulatory requirements, and operational challenges.
• Manage relationships with third-party vendors and financial data providers, ensuring services meet business and client needs.
• Ensure compliance with agreed service levels, internal policies, regulatory requirements, and best-practice support processes.
• Lead, mentor, and develop the support team, fostering a high-performance and customer-focused culture.

Conhecimentos

Leadership

People management

Stakeholder management

Customer focus

Communication

Prioritisation

Organised

Adaptable

Ferramentas

Jira

Excel

Descrição da oferta de emprego

Objectway is expanding its UK presence and seeks a Client Service Manager to lead the UK Back Office Support function from London or Birmingham. You will direct day-to-day operations, align resources with business priorities, and work with clients, internal teams, and third-party providers to ensure high-quality service delivery.

The role requires strong leadership, stakeholder management, and a customer-focused mindset, with experience in financial services or investment management environments