UK Back Office Service Lead - Client Services

Objectway; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

A challenging and progressive position

Permanent employment

Job summary

Objectway in the UK seeks a seasoned Client Service Manager to head the UK Back Office Support Department. You will lead day-to-day operations of the Back Office application suite, coordinate with clients, internal teams and third-party providers, and ensure high-quality support services.

The ideal candidate has 5+ years of technical leadership experience, strong stakeholder management, and a proven track record of building high-performing teams within financial services.

Qualifications

• Minimum 5 years’ experience in a technical leadership or management role.
• Experience managing business-critical applications in complex operations.
• Strong leadership and people management skills with track record of building teams.
• Excellent communication with clients and senior stakeholders.
• Familiarity with incident, problem, change and service management best practices.

Responsibilities

• Lead and manage the day-to-day operations of the UK Back Office Support function, ensuring the delivery of high-quality client services.
• Plan and allocate resources effectively to meet business priorities, service commitments, and client expectations.
• Participate in Back Office leadership meetings and contribute to operational planning, strategy, and continuous improvement initiatives.
• Build and maintain strong relationships with clients and key stakeholders through regular service reviews and engagement.
• Drive operational excellence by identifying and implementing process, service, and efficiency improvements.
• Oversee support activities across the eXimius Back Office product suite, ensuring timely issue resolution and service delivery.
• Own the defect management process, ensuring incidents are appropriately prioritised, tracked, and resolved.
• Coordinate software releases, upgrades, and change management activities to minimise operational risk and disruption.
• Develop a strong understanding of client business objectives, regulatory requirements, and operational challenges.
• Manage relationships with third-party vendors and financial data providers, ensuring services meet business and client needs.
• Ensure compliance with agreed service levels, internal policies, regulatory requirements, and best-practice support processes.
• Lead, mentor, and develop the support team, fostering a high-performance and customer-focused culture.

Skills

Leadership

Stakeholder management

Customer focus

Resource planning

Coaching

Tools

Jira

Excel

ITSM

Job description

Objectway in the UK seeks a seasoned Client Service Manager to head the UK Back Office Support Department. You will lead day-to-day operations of the Back Office application suite, coordinate with clients, internal teams and third-party providers, and ensure high-quality support services.

The ideal candidate has 5+ years of technical leadership experience, strong stakeholder management, and a proven track record of building high-performing teams within financial services.