UC Network Engineer

Investigo; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Unified Communications Engineer to enhance their customer-facing network services. This role involves developing the UC network strategy, managing operational performance, and ensuring service improvement. You will work with cutting-edge technologies, including cloud-based telephony and video conferencing solutions, while collaborating with third-party providers. If you are passionate about delivering high-quality network services and enjoy a hybrid work environment, this opportunity could be the perfect fit for you!

Qualifications

• Experience managing UC network performance to meet SLAs and KPIs.
• Proven ability in delivering mobile technology and video conferencing solutions.

Responsibilities

• Develop and implement UC network strategy and design.
• Respond to critical incidents and ensure continuous service improvement.

Skills

TCP/IP

Unified Communications

Network Security

Cloud Based Telephony

Video Conferencing

Mobile Services

Local Area Networks

Emergency Response

Tools

Ring Central

8x8

Job description

Unified Communications Engineer

Permanent

York- Hybrid - 2 days a week on site

The role will be responsible for customer facing unified network based services such as Unified Communications, Telephony, Mobile Services and Video Conferencing.

Development of the UC network strategy including network design and roadmap.

Knowledge and experience:

• Day to day operational performance of the UC network to agreed SLAs and KPIs.
• Changes to the UC network to meet ongoing business demands.
• Cloud Based telephony systems - Ring Central, 8x8
• Delivering continuous service improvement
• Emergency response to critical incidents.
• Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN.
• Experience of running network security.
• Proven technical experience of local area networks, internet services, telephone systems, call centre services, mobile services, video conferencing, telephony and other hardware and software.
• Experience of working with third party providers of network services.
• Unified communications solution delivery and support.
• Delivering/supporting fixed line and NGN/VGN services.
• Delivering mobile technology (hardware and services).
• Video conferencing solution architecture and delivery.
• Experience of running an MDM solution.
• Technical knowledge of customer network systems.

If you are interested and looking for a new role, please apply with a copy of your CV or email [e-mail]