VodafoneThree - UC & Network Specialist

Vodafone; East Hertfordshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

Vodafone is seeking a UC & Network Specialist to deploy and enhance critical network infrastructure. The role involves provisioning UC endpoints and automating tasks while supporting the UK's critical communications systems. Candidates should have experience in network solutions and be comfortable providing technical documentation. This position offers a competitive salary and benefits, fostering an inclusive workplace culture.

Benefits

Up to 28 days off plus bank holidays

Paid time for charity work

Career development tools

Qualifications

• Experience supporting voice/video network solutions.
• Ability to produce and maintain technical documentation.
• Knowledge of VoIP performance and security concepts.

Responsibilities

• Provisioning and supporting UC services across the customer estate.
• Driving automation for provisioning tasks on network and UC platforms.
• Collaborating with support teams to resolve complex network issues.

Skills

Troubleshooting skills

Knowledge of network concepts affecting call quality

Experience in delivery of network solutions

Education

Cisco CCNA certification

Job description

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Location: London (customer site)

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full time 37.5 hours per week – Monday to Friday

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join Vodafone Business Security Enhanced and strengthen the cyber security of the UK's Critical National Infrastructure and public sector organisations.

What You’ll Do

The UC & Network Specialist role is crucial for deploying, maintaining and enhancing network infrastructure on customer critical unified communications (UC) platforms. This role involves provisioning and supporting UC services across the customer estate as well as driving continuous improvement of processes.

• Provisioning a range of UC endpoints and associated network infrastructure at scale, providing remote support to field teams
• Produce and maintain Local Work Instruction (LWI) documentation and participate in continuous improvement efforts
• Driving automation for provisioning tasks on network and UC platforms
• Maintain up-to-date records of provisioning activities, configurations, and customer setups
• Collaborate with Service Desk, support teams and Vendors to resolve complex issues on Network and UC platforms
  
  
  

Who You Are

• Experience in delivery of network solutions supporting voice/video
• Experience writing technical documentation such as LWI’s
• Demonstrable troubleshooting skills and approach to fault resolution
• Knowledge of network concepts that affect call quality, VoIP performance and Security (TCP, UDP, SIP, RTP ,QoS, 802.1x)
• Experience working within a strict security framework
• Can demonstrate working experience at a Cisco CCNA level in either Enterprise or Collaboration tracks
• Successful candidates must be able to obtain and maintain a minimum of DV level security clearance
  
  
  

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#vodafoneuk #VodafoneThree

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Information Services, IT Services and IT Consulting, and Telecommunications

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