Tyre Technician Team Leader

Halfords Group; Bracknell; On-site; GBP 33,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated Mobile Expert Team Leader to elevate their career in a dynamic environment. This role involves guiding a team of technicians to deliver top-notch service at customers' locations, ensuring safety and compliance throughout. You'll be the driving force behind operational excellence, managing logistics, and providing technical guidance. With a focus on customer satisfaction and team performance, this position offers a unique opportunity to contribute to a rapidly growing business in the motoring services sector. Join a company that values diversity and is committed to creating an inclusive workplace.

Benefits

Store discount (25% off products)

Employee discount (up to 50% off garage bills)

Discount on Breakdown Cover

Discounts on groceries and shopping

Employee wellness programme

Trade Price Bike Scheme

Life assurance

Uniform provided

Sharesave scheme

Cycle to Work scheme

Qualifications

• Experience in delivering excellent customer service and technical standards.
• Proficient in training and coaching team members effectively.

Responsibilities

• Manage a team of technicians to ensure high-quality service delivery.
• Ensure compliance with health and safety protocols and training standards.

Skills

Customer Experience Delivery

Technician Role Experience

Coaching/Training

Compliance Standards

IT Proficiency

Full Valid Driving Licence

Job description

Apply now Job no: 556380
Work type: Full time
Site: Bracknell
Categories: Mechanic, Auto Technician, Autocentre Management, Autocentre Colleagues
Location: Berkshire
Salary: £33,473.44 - £33,999.68 per annum + bonus
Business Area: Halfords Mobile Expert

A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.

Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.

Running shift pattern is either 6am-6pm or 8am-8pm on a 2 week rota basis.

For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.

This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.

You will have the following skills and experience:

• Evidence of delivering a great customer experience
• Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
• Experience of delivering coaching/training in the moment
• A track record of success in delivering against targets and customer metrics
• Experience of meeting compliance standards across health and safety
• IT proficient, with the aptitude to learn in-house systems
• A full valid driving licence held for a minimum of 12 months

All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:

• Store discount, with 25% off most products across Halfords and Tredz
• Employee discount, with up to 50% off your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Life assurance
• Uniform
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle to Work scheme
• Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
• Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.