Tyre Technician Team Leader

JR United Kingdom; Bracknell; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich der Mobilitätsdienstleistungen sucht einen engagierten Teamleiter für die Mobile Expert Teams. In dieser Schlüsselrolle unterstützen Sie Ihr Team dabei, exzellenten Kundenservice zu bieten und technische Anleitungen zu geben. Ihre Aufgaben umfassen die Verwaltung der täglichen Abläufe, die Sicherstellung der Einhaltung von Gesundheits- und Sicherheitsstandards sowie die Durchführung von Schulungen. Mit einem breiten Spektrum an Belohnungen und Vorteilen, einschließlich Urlaub, Altersvorsorge und Mitarbeiterrabatten, bietet diese Position eine großartige Gelegenheit, Teil eines wachsenden Unternehmens zu werden, das sich für Vielfalt und Inklusion einsetzt.

Benefits

Urlaubsanspruch

Pensionsplan

Mitarbeiterrabatte

Wohlfühlprogramme

Fahrradprogramme

Lebensversicherung

Uniform bereitgestellt

Gesundheitskassenpläne

Qualifications

• Erfahrung als Techniker mit nachweislicher Fähigkeit, exzellenten Kundenservice zu bieten.
• Fähigkeit zur Durchführung von Coaching und Training für Teammitglieder.

Responsibilities

• Leitung des Mobile Expert Teams zur Sicherstellung eines hohen Servicestandards.
• Überwachung der Sicherheit und Einhaltung der Gesundheitsprotokolle.

Skills

Kundenservice

Technikerfahrung

Coaching und Training

Zielverwirklichung

Gesundheits- und Sicherheitsstandards

IT-Kenntnisse

Führerschein

Job description

Job Title: Halfords Mobile Expert Team Leader

A Halfords Mobile Expert Team Leader is a critical support role for both colleagues and customers. With experience as a Technician, this position offers an opportunity to advance your career by supporting a team in delivering excellent service to our customers.

Our Mobile Expert teams prepare their vans at the Hub for the day, then travel to deliver services at customers’ homes and workplaces. Your role involves managing the team to ensure high standards, providing technical guidance, managing tyre deliveries, and overseeing safety and completion of tasks, especially during late shifts.

The shift pattern is either 6am-6pm or 8am-8pm on a two-week rota.

Success in this role requires excellent organization and communication skills, as you'll help our mobile team deliver quality service efficiently. You will also run the Hub in the absence of the Hub Manager and Assistant Manager.

This varied role includes customer interaction, technical tasks, team management, and training. Ensuring safety and compliance with health and safety protocols is paramount, including performing repairs and training new colleagues.

Key skills and experience include:

• Proven ability to deliver excellent customer service
• Experience as a Technician, completing jobs to standard and within timeframes
• Experience in coaching and on-the-spot training
• Success in meeting targets and customer metrics
• Knowledge of health and safety compliance standards
• IT proficiency and willingness to learn in-house systems
• Valid driving license held for at least 12 months

All tools, equipment, and uniform are provided. A van and tools are supplied for shifts and stored at the Hub when not in use.

We offer a wide range of rewards and benefits, including holiday, pension, store discounts, employee discounts on garage services, breakdown cover, shopping, holidays, insurance, wellness programs, bike schemes, life assurance, uniform, Sharesave, Cycle to Work, Wagestream, and health cash plans.

We are growing rapidly in motoring services and electric mobility. Join us and be part of our success in safely getting the nation back on the move.

If you're unsure about meeting all criteria, we encourage you to apply anyway! We are committed to diversity and inclusion and welcome applications from all backgrounds.