TS Focus Account Manager

Westcoast Limited; Theale; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Growth opportunities

25 days holiday

Wellbeing support

Community events

Job summary

Westcoast Limited, a Sunday Times Top Track 100 company, is seeking an TS Account Manager – Majors/Focus. You will manage Enterprise opportunities within the Majors & Focus area, handling quote requests to grow revenue and lines per quote, while building deep understanding of accounts to drive revenue and profit.

You will work with specialist teams to capitalise on opportunities and improve customer processes, thriving in a fast-paced environment with a strong emphasis on teamwork and customer

Qualifications

• Experience in sales or high-volume administration/customer service.
• Interest in IT or technology is a plus.
• Proactive approach to account management.
• Strong organisational skills and excellent attention to detail.
• Excellent communicator and relationship builder.
• Ability to adapt to changing situations with confidence and professionalism.
• Entrepreneurial and ambitious, with drive to exceed targets.
• Embraces collaboration and celebrates success.
• Willingness to learn and continuously develop industry knowledge.

Responsibilities

• Build professional, strategic relationships with account base via email and phone.
• Respond to quote requests to increase lines per quote and revenue.
• Manage pricing, stock and lead times expectations.
• Roll out bill and hold agreements across accounts.
• Collaborate with outbound sales and specialist teams on opportunities.
• Work with Sales Operations to improve processes and reduce inefficiencies.
• Coordinate with Sales Support, Finance and Customer Services to resolve issues.
• Provide cover for Internal Sales Account Managers when absent.
• Stay updated on new products, services and sales tools.

Skills

Sales experience

Customer service

Administration

Organisational skills

Communication

Proactive account management

Target-driven

Collaboration

Job description

TS Account Manager – Majors/Focus

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

You will manage Enterprise opportunities from your assigned account base within our Majors & Focus area of the business, responding to all quote requests with the aim of increasing revenue opportunities and lines per quote.

You will build a strong understanding of your accounts to deliver growth within both revenue and profit as well as uncovering any significant opportunities that can be capitalised on, communicating these to specialist teams in the business, and identifying inefficiencies within the customer process, working with our Sales Operations teams to make life easier.

This is an opportunity for someone with strong administration and customer service skills, with ability to work to targets and a drive to succeed in a fast-paced, pressurised environment.

Your Day-to-Day Responsibilities Will Include:

• Build professional, strategic and productive business relationships with account base via email and telephone
• Respond to all quote requests from your account base, identifying opportunities to increase lines per quote and overall revenue and profit
• Manage customer expectations around pricing, stock availability and lead times
• Manage the roll out of bill and hold agreements across your account base
• Work with the Outbound Sales Account Managers and specialist teams in the business to capitalise on significant opportunities uncovered within your accounts
• Work with the Sales Operations teams to improve customer inefficiencies and overall business processes
• Work productively with the Sales Support team
• Work closely with Finance and Customer Services to resolve issues and queries
• Provide cover as needed for Internal Sales Account Managers absence and holiday
• Keeping up to date and informed on all new products, services, and sales tools

Is this the role for you?

To be successful in this role you will have some of the following skills and experience, and the desire to develop in other areas:

• Previous experience in either a sales or high-volume administration/customer service environment
• Knowledge or a keen interest in IT or technology would be beneficial
• A proactive approach to account management
• A high level of organisational skills and excellent attention to detail
• An excellent communicator and relationship builder
• Ability to adapt to changing situations with confidence and professionalism
• Entrepreneurial and ambitious, with the drive to exceed targets
• Embraces collaboration and celebrates success
• A willingness to learn and motivation to continuously develop your industry knowledge

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.