Trust Strategy & Operations Lead (Remote)

ElevenLabs; Greater London; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary learning stipend

Discretionary travel stipend

Annual team offsite

Co-working stipend

Job summary

ElevenLabs, a remote-first AI research and product company, is seeking an experienced professional to lead Security, Trust & Safety Operations. The role focuses on end-to-end process automation, cross-functional collaboration, and strategic risk reporting to support responsible growth.

You will work with Product, Operations, Legal, Marketing, and Engineering to strengthen trust infrastructure, analytics, and policy-informed decision making.

Qualifications

• 4+ years in Security, Trust & Safety Operations, or Risk Operations at a high-growth technology company.
• Proven track record building end-to-end solutions from data collection to execution.
• Experience working cross-functionally with Policy, Legal or Safety teams.

Responsibilities

• End-to-End Process Management — Build and maintain strategic automations and standardized processes that support trust and safety functions, promoting consistency and adoption across the org.
• Cross-Functional Collaboration — Partner with Engineering and Growth teams to drive initiatives that enhance trust infrastructure and operational effectiveness.
• Leadership Partnership — Serve as a trusted advisor to leadership, delivering strategic insights, risk reporting, and actionable recommendations.
• Data-Driven Strategy — Oversee analytics across trust functions. Identify risk patterns and areas for improvement; build dashboards and insights that inform policy decisions and guide operational improvements.
• Reporting & Analytics — Lead the design and management of dashboards, reports, and KPIs that measure trust and safety performance and impact.

Skills

Security Operations

Trust & Safety

Risk Operations

Analytics

Cross-functional Collaboration

Education

Bachelor's degree or equivalent

Job description

ElevenLabs, a remote-first AI research and product company, is seeking an experienced professional to lead Security, Trust & Safety Operations. The role focuses on end-to-end process automation, cross-functional collaboration, and strategic risk reporting to support responsible growth.

You will work with Product, Operations, Legal, Marketing, and Engineering to strengthen trust infrastructure, analytics, and policy-informed decision making.