Trust & Safety Operations Specialist – Marketplace Enforcement

JINGDONG RETAIL (UK) LIMITED; Greater London; In loco; GBP 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

JD.com Inc. is seeking a newly created role within JD Worldwide's International Compliance Department and Trust & Safety Operations to investigate marketplace issues and support enforcement across sellers, products, listings and content in UK and EU marketplaces.

You will contribute to enforcement policies and decision guidance. The role covers investigations, notice-and-action, prohibited/restricted products, product safety and IP, with cross-functional collaboration across Compliance, Seller

Competenze

• Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field.
• Marketplace or e-commerce experience preferred
• Experience reviewing evidence and applying policies, rules or SOPs
• Strong judgment, analytical skills and attention to detail
• Comfortable managing cases at volume and escalating exceptions appropriately
• Experience with marketplace enforcement, product safety or IP is an advantage
• Practical, organised and comfortable working in a fast-moving international environment

Mansioni

• Investigate seller, product, listing and content cases
• Review reports, account information and evidence and apply JD's enforcement policies
• Handle notice-and-action and prohibited or restricted product cases
• Make or implement listing and seller enforcement decisions within defined authority levels
• Review seller evidence, responses and corrective actions
• Support product safety and IP/infringement investigations
• Identify repeat violations, linked cases and patterns of marketplace abuse
• Maintain clear case records and evidence to support independent review where decisions are challenged
• Contribute case insights to the development of enforcement policies, SOPs and decision guidance
• Escalate complex or high-risk cases appropriately
• Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively

Conoscenze

Trust & Safety experience

Marketplace operations

Analytical skills

Attention to detail

Case management

English (and Mandarin / European lang)

Descrizione del lavoro

Who We Are

At JD.com, also known as JINGDONG, we are building one of the world's most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected. Our Global Reach JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world. Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand.

• We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters.
• With access to global projects, learning opportunities, and an inclusive environment that values every voice, you'll have the space to shape the future with us.

About The Team

You'll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

About the role

This is a newly created role within JD Worldwide's International Compliance Department and Trust & Safety Operations function. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in our UK and EU marketplaces. The role spans marketplace investigations, notice-and-action, prohibited and restricted products, product safety and IP. You will also contribute operational insight to the continued development of enforcement policies and decision guidance.

What you'll do

• Investigate seller, product, listing and content cases
• Review reports, account information and evidence and apply JD's enforcement policies
• Handle notice-and-action and prohibited or restricted product cases
• Make or implement listing and seller enforcement decisions within defined authority levels"
• Review seller evidence, responses and corrective actions
• Support product safety and IP/infringement investigations
• Identify repeat violations, linked cases and patterns of marketplace abuse
• Maintain clear case records and evidence to support independent review where decisions are challenged
• Contribute case insights to the development of enforcement policies, SOPs and decision guidance"
• Escalate complex or high-risk cases appropriately
• Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively

What we're looking for

• Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field
• Marketplace or e-commerce experience preferred"
• Experience reviewing evidence and applying policies, rules or SOPs
• Strong judgment, analytical skills and attention to detail
• Comfortable managing cases at volume and escalating exceptions appropriately
• Experience with marketplace enforcement, product safety or IP is an advantage
• Practical, organised and comfortable working in a fast-moving international environment
• Strong written and spoken English; Mandarin or another European language would be an advantage

Why this role

You will work across a broad range of marketplace Trust & Safety issues, with exposure to investigations, enforcement, product safety and IP across multiple European markets, while contributing to the policies and processes that support effective marketplace enforcement.

At JD.com, we're committed to building a diverse and inclusive workplace where everyone can thrive.

We're proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses.

Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences.

From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier.

As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders.

From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale.

Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose.

So let's do this.

Let's deliver joy.