Trust & Safety Operations Manager – IP & Infringement — EU / UK

JD.com Inc.; Greater London; In loco; GBP 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Great location

People-first culture

Global projects

Descrizione del lavoro

JD.com is expanding its international compliance team and seeks an IP enforcement specialist to manage trademark, copyright and counterfeit cases end to end in the UK/EU marketplaces.

This hands-on role involves investigations, evidence assessment, and enforcement actions, with opportunities to influence policies and tools. Collaboration with product, engineering and legal is expected to shape IP enforcement controls.

Competenze

• Substantial hands-on experience in marketplace IP enforcement or Trust & Safety.
• Strong knowledge of trademark, copyright and counterfeit issues in UK/EU.
• Proven ability to assess evidence of ownership and to enforce decisions.

Mansioni

• Investigate trademark, copyright, counterfeit and other infringement cases, including high‑risk matters.
• Review notices and seller evidence (registrations, invoices, product lists) to make enforcement decisions.
• Take listing- and seller-level enforcement actions, including repeat infringements and reinstatement.
• Identify repeat infringers and patterns of marketplace abuse through data analysis.
• Maintain clear, well‑documented case records for appeal and review.
• Be the go‑to expert for IP questions and evidence assessment within Trust & Safety.
• Contribute to IP enforcement policies, SOPs and decision guidance.
• Spot trends in cases and QA findings and suggest improvements.

Conoscenze

IP enforcement

Brand protection

Counterfeit operations

Trust & Safety

Investigation skills

Open-source research

English writing

Descrizione del lavoro

At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 41 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.

Our Global Reach

JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world‑class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.

Learn more about who we are and what we do: https://corporate.jd.com/

About The Team

This is a newly created specialist role in JD Worldwide's International Compliance Department, within the Trust & Safety Operations function. You’ll be our subject‑matter expert on IP and infringement across our UK and EU marketplaces, handling trademark, copyright, counterfeit and other infringement cases end to end.

This is a hands‑on role. Most of your time will go on investigations and enforcement decisions, and you’ll use what you learn from that casework to help shape how we approach IP enforcement.

What You'll Do

• Investigate trademark, copyright, counterfeit and other infringement cases, including complex, high‑risk and escalated matters
• Review rights‑owner notices and seller counter‑evidence (registrations, authorisations, invoices, product listings) and make well‑reasoned enforcement decisions
• Take listing‑and seller‑level enforcement action, including on repeat infringement, reinstatement and remediation
• Find repeat infringers, linked accounts and patterns of marketplace abuse through investigation and analysis of case data
• Keep clear, well‑documented case records that hold up to appeal and independent review
• Be the go‑to expert for Trust & Safety colleagues on difficult IP questions and evidence assessment
• Bring your casework expertise to IP enforcement policies, evidence standards, SOPs and decision guidance
• Spot trends in cases, appeal outcomes and QA findings, and recommend improvements to standards and controls
• Escalate complex or novel matters to Compliance and Legal with clear analysis and a recommended position
• Give specialist input to Product and Engineering on IP reporting, case‑management tools and enforcement controls
• Support wider Trust & Safety investigations where IP expertise is needed

About You

• Substantial hands‑on experience in marketplace IP enforcement, brand protection, anti‑counterfeit operations or a related Trust & Safety specialism
• Strong practical knowledge of trademark, copyright and counterfeit issues in a UK and EU context, including notice‑and‑action processes
• A proven ability to assess evidence of ownership, authorisation and authenticity, and to reach sound enforcement decisions on your own
• Experience handling repeat infringement, seller enforcement and remediation cases
• Strong investigative skills, including open‑source research and linking related accounts and cases
• Clear, structured written reasoning, and the ability to explain and defend decisions
• Experience applying enforcement policies, SOPs or decision guidance, and helping to improve them
• Meticulous attention to detail and good judgement in grey‑area cases
• Experience at a large‑scale online marketplace or e‑commerce platform is strongly preferred
• Strong written and spoken English; Mandarin or another European language would be an advantage

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people‑first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.