Trust Medical Secretary - Pain Management

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Prayer room at Colney Lane site

Pension & annual leave

Wagestream (up to 40% of pay)

Park & Ride to Colney Lane

24-hour confidential counselling

On-site nursery

On-site staff cafes and discounts

Career development support

Salary sacrifice schemes (lease cars,

Résumé du poste

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking a Trust Medical Secretary for the Pain Management Centre. You will be a key contact for patients, clinicians, GPs and healthcare professionals, delivering a high-quality secretarial and administrative service to support consultants and the multidisciplinary team.

The role requires excellent communication, strong organisation and the ability to stay calm under pressure as you manage enquiries, schedules and records to ensure

Responsabilités

• Manage patient and professional enquiries
• Process clinical correspondence
• Maintain waiting lists
• Schedule appointments
• Support urgent admissions
• Coordinate clinical diaries
• Ensure patient records and information are accurate and up to date

Description du poste

Trust Medical Secretary - Pain Management

Company: Norfolk and Norwich University Hospitals NHS Foundation Trust

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

As a Trust Medical Secretary within our Pain Management Centre, you will be at the heart of our service, acting as a key point of contact for patients, clinicians, GPs and other healthcare professionals. You will provide a high-quality secretarial and administrative service, helping to ensure patients receive timely, efficient and compassionate care while supporting our consultants and wider multidisciplinary team.

This role is perfect for someone who is highly organised, adaptable and able to prioritise competing demands. You will need excellent communication skills, attention to detail and the ability to remain calm under pressure.

The Pain Management Centre is a supportive, collaborative and welcoming environment where every team member is valued. We work hard, support one another and celebrate success together. You will be joining an experienced team dedicated to improving the lives of patients living with chronic pain, where your contribution genuinely matters every day. We are looking for someone who embodies our PRIDE Values, so if that sounds like you, we would be keen to hear from you.

Your day-to-day responsibilities will include managing patient and professional enquiries, processing clinical correspondence, maintaining waiting lists, scheduling appointments, supporting urgent admissions, coordinating clinical diaries, and ensuring patient records and information are accurate and up to date. You will work closely with consultants, Reception and the wider multidisciplinary team to help deliver a safe, effective and patient-focused service.

This is a varied and rewarding role where no two days are the same. You will need to balance competing priorities, respond to changing demands and use your initiative to resolve issues while maintaining a high standard of accuracy and confidentiality.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Multi Faith prayer room at NNUH Colney Lane site
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Wednesday 21 Oct 2026