Patient Focused Booking Administrator

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working hours

Multi Faith prayer room at NNUH Colney

Excellent pension scheme and annual le

Wagestream - access up to 40% of pay

Free Park & Ride service direct to NNU

Free 24-hours confidential counselling

On-site Nursery

On-site cafes with staff discounts

Career development support

Salary Sacrifice schemes incl. lease

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking an enthusiastic, proactive receptionist to join the Respiratory Medicine admin team. You will be the first point of contact for patients and visitors within a busy hospital setting, supporting clinicians, nurses and staff while upholding Trust policies.

The role offers flexible working hours and a range of NHS benefits as part of a supportive and collaborative team in a large teaching hospital with extensive services.

Responsibilities

• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.

Job description

Company: Norfolk and Norwich University Hospitals NHS Foundation Trust

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as a receptionist.

The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams.

We are looking for someone who is enthusiastic, pro-active and organised to join our vibrant and supportive team.

If you are looking for a role that provides you with the opportunity to show off your caring and compassionate side, you enjoy a busy atmosphere, working methodically with good attention to detail, and you can work flexibly, we want to hear from you!

• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Multi Faith prayer room at NNUH Colney Lane site
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please note that this advertised position, which is part of occupation code 4195 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Sunday 18 Oct 2026

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust