Trust Medical Secretary - Diabetes & Endocrinology

Norfolk and Norwich University Hospitals Nhs Foundation Trust Charitable Fund; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established NHS trust is seeking dedicated Medical Secretaries to support the Endocrinology & Diabetes Department. This role is vital in ensuring high standards of patient care, where you'll manage patient inquiries, assist in clinic scheduling, and maintain office organization. If you thrive in a busy environment and are passionate about making a positive impact on patients' lives, this is the perfect opportunity for you. Join a dynamic team that values compassion and teamwork, and enjoy the benefits of working in one of the largest NHS trusts in the UK, with opportunities for professional growth and development.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Multi Faith prayer room

Discounted gym memberships

Excellent pension scheme

Wagestream - access up to 40% of your pay

Free Park & Ride service

Free 24-hours confidential counselling support

On-site Nursery

Support in career development

Qualifications

• Strong secretarial skills with previous experience essential.
• Familiarity with medical terminology is a plus.

Responsibilities

• Handle patient inquiries via phone and email.
• Collaborate with coordinators for efficient clinic scheduling.
• Maintain confidentiality while handling sensitive patient information.

Skills

Secretarial Skills

Medical Terminology

IT Proficiency

Organisational Skills

Confidentiality and Discretion

Education

Experience in a Clinical Setting

Previous NHS Experience

Tools

Microsoft Office

Patient Databases (e.g., PAS)

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

We are very proud of our department: the Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK. Our department directorate supports a full range of specialist and general clinical services.

The main Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. We also have a team working in Rouen Road, Norwich. We work closely with the Clinical Investigation Unit, Medical Outpatients and Eye Screening.

The post holder will be expected to contribute to the provision of the highest standards of patient care.

We have three posts available:

1. Role #1 - 37.5 hour full-time position
2. Role #2 - 15 hour position (Mon/Tues)
3. Role #3 - 18.5 hour position (Mon, Tues, Fri)

We are seeking three dedicated Trust Medical Secretaries to support the Endocrinology & Diabetes Department. Are you organised, detail-oriented, compassionate, and focused on teamwork? If you thrive in a busy environment while managing your own tasks, we want to hear from you!

As a medical secretary, you will play a vital role in our dynamic team of Specialist Diabetic Nurses, assisting a diverse range of patients. You’ll serve as a key liaison among clinicians, patients, families, hospital staff, General Practitioners, and external agencies, ensuring effective communication and collaboration.

If you're eager for a rewarding challenge in a supportive environment, we invite you to apply today! Let us know how your skills and values align with our mission to make a positive impact on patients’ lives.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We can offer you the full range of NHS benefits/discounts and in addition:

1. Flexible working hours
2. Fast Track Staff Physiotherapy Service
3. Multi Faith prayer room
4. Discounted gym memberships
5. Excellent pension scheme and annual leave entitlement
6. Wagestream - access up to 40% of your pay as you earn it
7. Free Park & Ride service direct to NNUH site
8. Free 24-hours confidential counselling support
9. On-site Nursery
10. On-site cafes offering staff discounts
11. Support in career development
12. Flexible staff bank
13. Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

What we’re looking for:

1. Strong secretarial skills with previous experience essential.
2. Familiarity with medical terminology is a plus.
3. Experience in a clinical setting, such as a hospital or clinic, is ideal.
4. Proficiency in IT and data processing, especially with patient databases like PAS (training provided).
5. Excellent administrative support abilities for other secretaries and administrators.

Key responsibilities:

1. Handle patient inquiries via phone and email.
2. Collaborate with waiting list coordinators and other secretaries to ensure efficient clinic scheduling.
3. Manage diaries and assist in office organisation, maintaining service continuity during absences.
4. Organise and take minutes at meetings.
5. Uphold confidentiality while handling sensitive patient information.
6. Maintain a professional telephone manner and strong interpersonal skills.

Skills required:

1. High level of confidentiality and discretion.
2. Proficiency in Microsoft Office (Outlook, Word, Excel).
3. Excellent organisational, time management, and multi-tasking abilities.
4. Ability to work autonomously and prioritise effectively.
5. Previous NHS experience and knowledge of the PAS system desirable (training available).

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 2 Dec 2024.