Trip Support

Remotetravelcareers; City of Edinburgh; Remote; GBP 26,000 - 38,000; Full time

Job summary

Remotetravelcareers is seeking a remote Trip Support specialist to assist clients with bookings and trip details from their home office. You will handle reservations, answer questions, and guide travelers through options with a friendly, patient approach.

Responsibilities include booking flights, hotels, and transportation, supporting customers via phone, email or chat, and updating reservations as needed. The role is remote with flexible full-time or part-time options.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Communication

Customer service

Organizational skills

Patience

Friendly demeanor

Hospitality experience (plus)

Booking systems familiarity

Tools

Booking systems

Job description

We are seeking a remote Trip Support specialist to help clients with their bookings and trip details. You’ll provide assistance with reservations, answer questions, and support travelers from your home office.

Responsibilities

Assist customers with booking flights, hotels, and transportation.

Provide clear and friendly support through phone, email, or chat.

Answer basic travel questions and guide customers to the right options.

Update reservations and confirm details for accuracy.

Support the team with day-to-day travel service tasks.

Qualifications

Strong communication and customer service skills.

Comfortable using computers and online booking systems.

Ability to stay organized and pay attention to detail.

Friendly, helpful, and patient with customers.

Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time