Trip Customer Care

Remotetravelcareers; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading remote travel services provider is seeking a remote Trip Customer Care representative to deliver friendly and reliable service to customers planning their trips. You will assist with bookings, answer questions, and ensure smooth travel experiences. The ideal candidate has strong communication and customer service skills, along with good computer proficiency. This role offers flexible work hours and can be either full-time or part-time.

Qualifications

• Strong communication and customer service skills are essential.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.

Skills

Strong communication skills

Customer service skills

Organizational skills

Detail-oriented

Job description

We are seeking a remote Trip Customer Care representative to provide friendly and reliable service to clients planning their trips. You’ll assist with reservations, answer questions, and make sure travel runs smoothly.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time