Triage & Incident Analyst — Data-Driven Issue Resolution

Collinson Group; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Collinson Group is hiring a Triage Analyst to coordinate end-to-end triage activity, assess issues, and drive resolution. You will liaise between business and technology teams, monitor service performance and communicate with stakeholders.

This role involves analysing incident trends, producing dashboards and supporting continuous improvement of processes and controls. London-based, on-site role with opportunities to influence major customer outcomes.

Qualifications

• IT Degree required or desired; strong analytical mindset.
• Experience implementing projects/products in software delivery environments.
• Ability to manage stakeholders between business and technical teams.

Responsibilities

• Coordinate end-to-end triage process, prioritise and resolve issues.
• Produce performance dashboards and management reports.
• Communicate status updates to stakeholders and liaison with teams.

Skills

Stakeholder management

Jira Software

SQL

Analytical skills

Data analysis

Monitoring tools

API testing

Education

IT Degree

Tools

Datadog

Salesforce

Job description

Collinson Group is hiring a Triage Analyst to coordinate end-to-end triage activity, assess issues, and drive resolution. You will liaise between business and technology teams, monitor service performance and communicate with stakeholders.

This role involves analysing incident trends, producing dashboards and supporting continuous improvement of processes and controls. London-based, on-site role with opportunities to influence major customer outcomes.