Triage & Early Interventions Officer

Victim Support; England; Remoto; GBP 17.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Descrizione del lavoro

Victim Support is hiring a Triage & Early Interventions Officer to support older people across Herefordshire and Worcestershire. The role is home-based with occasional travel to meet teams and attend days, typically 9am–5pm, 22.5 hours per week on a fixed-term basis until 1 January 2028.

You will engage with older adults by phone, assess risk, and respond to needs promptly, supported by comprehensive training. Applicants not required to have prior experience will be trained before client contact.

Competenze

• Talking to older people (65+) on the telephone to address engagement and improve services.
• Ability to work with resilience and adaptability in a care-focused role.
• Willingness to travel within the West Mercia region when required and to attend team meetings.

Mansioni

• Talk to older people over the phone to address engagement and improve services.
• Carry out risk assessments and provide quick responses to meet clients' needs.
• Receive robust training before working directly with clients.

Conoscenze

Telephone communication

Customer service

Resilience

Adaptability

Descrizione del lavoro

We have an exciting new opportunity for a Triage & Early Interventions Officer working with older people across Herefordshire and Worcestershire to join the team in the West Mercia region working 22.5 hours a week on a fixed term basis until 1st January 2028. This is a home based role; however travel will be required across the Wes Mercia region to attend Team Days and 121 Meetings.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based from home with a requirement for occasional travel to venues across the region to attend Team Days and other meetings as required. You will be working 22.5 between 9am and 5pm Monday to Friday to be agreed.

As a Triage & Early Intervention Officer, you will be:

• Talking to older people (65+) across Herefordshire & Worcestershire on the telephone from a variety of different backgrounds, addressing a critical gap in engagement and improving services for older people all with different experiences.
• Conducting risk and ... [truncated for brevity]

Previous experience in a similar role would be helpful but is not essential as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.

Previous applicants need not apply. Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, We're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.