Caseworker - Anti-Social Behaviour

VICTIM SUPPORT; Cardiff; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Hybrid working

Generous annual leave

Pension scheme

Birthday leave

Employee assistance programme

Cycle to work

Career development

Job summary

Victim Support in Wales is seeking dedicated Caseworkers for the Antisocial Behaviour team on a hybrid basis. Two fixed‑term, part‑time roles (30 hours and 22.5 hours per week) are available, with travel across South Wales.

You will develop tailored support plans for victims of antisocial behaviour and coordinate with local partners to provide safeguarding and services.

Qualifications

• Experience in delivering services within statutory, voluntary, or multi-agency settings.
• Ability to manage a caseload and complete risk & needs assessments would be beneficial.
• Strong IT skills and proficient in Microsoft Office applications.

Responsibilities

• Make calls to offer support to victims of antisocial behaviour and provide immediate support.
• Develop, deliver and monitor safety and support plans for those accepting ongoing support.
• Liaise with local providers to share information on the VS service offer.

Skills

Communication

IT skills

Time management

Team working

Driving licence

Tools

Bespoke case management system

Job description

We are seeking dedicated and compassionate Caseworkers to join our Antisocial Behaviour team.

We have two fixed term, part time roles available; one for 30 hours a week, one for 22.5 hours a week. Please specify in your application which role you are interested in.

This role is offered on a hybrid working model which allows for a mixture of working from home, outreach stations and our Victim Care Unit based at Llanrumney Police Station in Cardiff.

You will work as part of a team that covers the whole of South Wales and will provide on-going support to the victims of ASB, ensuring that South Wales Victim Focus realises their aim of helping people cope and recover from the effects of being subjected to, or witnessing crime.

South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identify what matters to service users and empower them to take control of their journey.

This role involves regular travel in and around the South Wales area.

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wales

Full time/Part time

Part time

Hours per week

30

Work schedule

Monday to Friday, days and hours to be discussed.

Basic Salary

30 hours - £22,201.60 per annum (FTE £27,752.00 per annum)22.5 hours - £16,651.20 per annum (FTE £27,752.00 per annum)

Contract type

Fixed Term

DBS required?

Enhanced

End date (if fixed term)

31/03/2028

Police vetting required?

Yes

Closing Date

30/10/2026

Ref No

7021

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by antisocial behaviour. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of antisocial behaviour. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Make calls to offer support to victims of antisocial behaviour, delivering immediate support.
• Develop, deliver and monitor safety and support plans for those affected by antisocial behaviour who accept ongoing support, which will include providing resources, interventions, and information to all service users.
• Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
• Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
• Working as part of a team with staff to provide a seamless service to clients

About You

You will have an understanding of the impact of crime/antisocial behaviour on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.
• Personal resilience to manage exposure to highly emotional or sensitive demands of the role

This role involves regular travel throughout South Wales and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of antisocial behaviour and have the necessary skills and experience, we encourage you to apply.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.