Treatment coordinator

Bupa Dental Care; West Midlands; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Fully funded CPD training

GDC registration support

Contributory pension scheme

Discounts at 7000+ retailers

Wedding day off

24h GP access

Job summary

Bupa Dental Care Total Orthodontics Sutton Coldfield is seeking a warm, organized Treatment Co-ordinator (TCO) to be the welcoming face of the practice. You will guide patients through consultations, explain treatment options and financing, and support the patient journey from first contact through to ongoing care.

This part-time role (20 hours per week: Tue 8h, Wed 8h, Fri 4h) offers CPD training, GDC registration support, and a collaborative team environment focused on patient experience and

Qualifications

• Strong communication and interpersonal skills for patient-facing role.
• Experience delivering an outstanding customer service and guiding patients through decisions.
• Proven ability to manage relationships with clinicians and team members.

Responsibilities

• Welcome and support patients throughout their treatment journey.
• Explain treatment options and financing clearly.
• Coordinate appointments and liaise with clinicians and staff to ensure smooth patient journeys.
• Maintain accurate patient records and follow-up communications.
• Support patient consultations and help drive appointment conversions.

Skills

Communication skills

Customer service

Stakeholder management

Team coordination

Healthcare experience

Education

GDC registration

Job description

Treatment Co-ordinator needs to be GDC registered

Bupa Dental Care Total Orthodontics, Sutton Coldfield

7 Penns Lane, Sutton Coldfield, B72 1AY

Part-Time | 20 Hours Per Week

Working Pattern: Tuesday (8hrs), Wednesday (8hrs), Friday (4hrs)

Hiring Manager: Rachel Hughes

Be the Smile Behind the Journey

At Bupa Dental Care Total Orthodontics Sutton Coldfield, we're not just creating straighter smiles we're helping people gain confidence and transform lives.

We're looking for a warm, organised and patient-focused Treatment Co-ordinator (TCO) to become the welcoming face of our specialist orthodontic practice. If you thrive on building relationships, delivering exceptional service and guiding patients through important healthcare decisions, this could be the perfect opportunity for you.

What You'll Be Doing

• Welcome and support patients throughout their treatment journey
• Conduct patient consultations and explain treatment options clearly and confidently
• Help patients understand treatment plans and financing options
• Build strong patient relationships and deliver an outstanding experience
• Work closely with clinicians and the practice team to ensure smooth patient journeys
• Manage enquiries and support appointment conversion opportunities
• Maintain accurate patient records and follow‑up communications

Treatment Coordinator responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate's dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Your skills and experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable

Your salary and benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.