Treatment Coordinator

Bupa UK; Fareham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Contributory pension

Discounts for retailers

Wedding day off

Discounted gym membership

24 hour GP

Referral bonus

Job summary

Bupa Dental Care Wallington is seeking a friendly and organised Dental Treatment Coordinator to join our team in Wallington. You will support patients through their treatment journey, coordinate appointments and help deliver an outstanding patient experience.

Hours: Mon-Thu 9:00am–5:30pm, Fri 9:00am–4:00pm. You’ll work with an experienced team and have access to development opportunities to progress within the practice.

Qualifications

• Clinical knowledge of treatments provided in a healthcare setting.
• Strong verbal and written communication to explain complex treatment plans.

Responsibilities

• Be the first point of contact for new private patients and those interested in specialist treatments.
• Discuss treatments and fees with patients.
• Deliver high-quality service to ensure patient satisfaction and practice efficiency.
• Coordinate dentist appointments throughout the treatment plan.
• Support and deputise for the Practice Manager as needed.

Skills

Clinical knowledge

Communication skills

Customer service

Stakeholder management

GDC registered

Tools

Dental software

Job description

Dental Treatment Coordinator | Bupa Dental Care Wallington

Looking for a role where you can make a real difference to patients every day?

We’re seeking a friendly, organised and customer‑focused Dental Treatment Coordinator to join our team in Wallington. You'll support patients through their treatment journey, coordinate appointments and help deliver an outstanding patient experience.

Hours: Mon‑Thu: 9:00am – 5:30pm, Fri: 9:00am – 4:00pm.

If you're passionate about people and thrive in a busy environment, we'd love to hear from you.

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Treatment Coordinator Responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Your Skills And Experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable

Your Salary And Benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Due to the high level of interest in our roles, we are only able to contact short‑listed candidates. Good luck!