Treatment Coordinator

Bupa; Northampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

CPD training funded

GDC registration support

Dental software training

Pension scheme

Staff discounts

Job summary

Bupa Dental Care Northampton is seeking a Treatment Co-ordinator to support patients throughout their dental journey, from consultation to completion. This full-time role (40 hours per week) uses a 4-week rota and involves guiding patients through treatment options while delivering an exceptional patient experience.

The practice is modern, NHS and private settings are available, and staff benefit from ongoing training and development in a supportive environment.

Qualifications

• Extensive clinical knowledge of dental treatments.
• Strong written and verbal communication; able to explain treatment plans clearly.
• Experience delivering high-quality customer-facing service.
• Proven stakeholder management with diverse groups.
• CQC/GDC registration is desirable.

Responsibilities

• Be the first point of contact for new private patients and those interested in specialist treatments.
• Confidently discuss treatment plans and associated fees.
• Deliver a high-quality service to ensure patient satisfaction and improve practice efficiency.
• Act as a champion of customer satisfaction and coach team members on best practices.
• Coordinate dentist appointments throughout the treatment plan.
• Maintain productive relationships with all members of the practice team.
• Support and deputise for the Practice Manager within the leadership team.

Skills

Clinical knowledge

Communication

Customer service

Stakeholder management

GDC registration (desirable)

Education

GDC registration (desirable)

Job description

Treatment Co-ordinator

Bupa Dental Care – Northampton

Full Time – 40 hours per week

Bupa Dental Care Northampton is looking for a Treatment Co-ordinator to join our friendly and professional team, led by Practice Manager Harriett Paisley.

About The Role

As a Treatment Co-ordinator, you’ll play a key role in supporting patients throughout their dental journey. You’ll be responsible for discussing treatment plans, guiding patients through their options, and ensuring an exceptional patient experience from consultation to completion.

This is a full-time role (40 hours per week) working on a 4-week rota, with shifts scheduled Monday to Sunday between 8:00am and 8:00pm.

About The Practice

Bupa Dental Care Northampton is a modern, well-established practice providing high-quality dental care in a welcoming and supportive environment. Our team is dedicated to delivering outstanding patient care across both NHS and private treatments, using up-to-date technology and a patient-focused approach.

The practice is conveniently located in Northampton, with easy access to major road links including the A45 and M1, and is well-served by local public transport routes. Parking options are available nearby, making it easily accessible for both staff and patients.

What We’re Looking For

• Previous experience in a dental or healthcare setting (ideal but not essential)
• Excellent communication and customer service skills
• A confident, compassionate and patient‑focused approach
• Strong organisational skills and attention to detail
• Ability to work flexibly within rota patterns

Why Join Bupa Dental Care

• A supportive, inclusive team environment
• Opportunities for career development and progression
• Access to industry‑leading training and resources
• Competitive salary and benefits package

Here at Bupa Dental Care our people are at the heart of everything we do, because we care. For our Treatment Coordinators we have created an environment where you can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.

As a Treatment Coordinator you’ll be working alongside an experienced practice team and have access to exceptional development opportunities to take you as far as you want to go.

Treatment Coordinator Responsibilities

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Your Skills And Experience

• Extensive clinical knowledge of treatments provided within a healthcare setting
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements
• Previous experience of delivering an outstanding service in a customer facing role
• Proven strong stakeholder management skills with the ability to deal with a broad range of people
• CQC/GDC registered, and knowledge of dental practice management systems is desirable

Your Salary And Benefits

• A competitive starting salary and the opportunity to increase this through training and development
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year
• Established progression and development
• Contributory pension scheme
• Modern surgeries and dental software systems
• Access to a full training and development platform, with access to thousands of courses at your fingertips
• Competitive staff benefits including discounts in over 7000 retailers, discounted gym membership and even a day off for your wedding!
• Access to a 24 hour GP through your phone, 24/7
• Early access to your earned wages for the times you might need it
• Earn up to £3,000 per referral in our employee referral scheme
• Your uniform will be provided.

We're proud to have been named in the LinkedIn Top Companies Where the UK Wants to Work, the Forbes World's best employers, and in the Inclusive Top 50 UK Employers list.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Due to the high level of interest in our roles, we are only able to contact short-listed candidates. Good luck!