Dental Treatment Coordinator — Patient Journey Lead

Bupa Dental Care; Northampton; Presencial; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

CPD training

Pension scheme

Discounts

Wedding day off

Training platform access

Descripción de la vacante

Bupa Dental Care Northampton is seeking a Treatment Co-ordinator to support patients throughout their dental journey, from consultation to completion. You’ll discuss treatment options, guide patients, and help deliver an exceptional patient experience within a friendly, professional team.

This full-time role operates on a 4-week rota, with shifts 8:00am to 8:00pm, Monday to Sunday, and offers a competitive salary, ongoing CPD and access to industry-leading training and benefits.

Formación

• Extensive clinical knowledge of treatments provided within a healthcare setting.
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements.
• Previous experience of delivering an outstanding service in a customer facing role.
• Proven strong stakeholder management skills with the ability to deal with a broad range of people.
• CQC/GDC registered, and knowledge of dental practice management systems is desirable.

Responsabilidades

• Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments
• Confidently discuss the treatment and fees involved
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability
• Be a champion of customer satisfaction and coach team members on best practice
• Coordinate’s dentist appointments throughout the treatment plan
• Establish and maintain productive working relationships with all members of the practice team
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager

Conocimientos

Communication skills

Customer service

Organisational skills

Patient-focused

Flexibility

Stakeholder management

Herramientas

Dental practice software

Descripción del empleo

Bupa Dental Care Northampton is seeking a Treatment Co-ordinator to support patients throughout their dental journey, from consultation to completion. You’ll discuss treatment options, guide patients, and help deliver an exceptional patient experience within a friendly, professional team.

This full-time role operates on a 4-week rota, with shifts 8:00am to 8:00pm, Monday to Sunday, and offers a competitive salary, ongoing CPD and access to industry-leading training and benefits.