Treatment Coordinator

The People Advisory; Batley; On-site; GBP 27,000 - 33,000; Full time

Job summary

The People Advisory is seeking a Treatment Coordinator / Front of House for a busy dental practice in Batley, West Yorkshire. This full-time, permanent role focuses on delivering a welcoming patient journey and supporting private treatment enquiries to drive growth.

You’ll work closely with clinicians to explain options, costs and finance, build lasting patient relationships and help convert enquiries into treatment, while delivering exceptional service every day.

Qualifications

• Warm, confident and brilliant with people.
• Experience in dentistry, healthcare, hospitality or strong customer-facing sales environment.
• Comfortable discussing private treatments, fees and finance options.
• Proactive and confident following up enquiries and treatment plans.
• Highly organised with excellent communication skills.
• Previous dental or Treatment Coordinator experience is advantageous.

Responsibilities

• Manage the patient journey from first contact to visit, ensuring a welcoming, professional experience.
• Support private treatment enquiries and follow up treatment plans with patients.
• Explain options including costs and available finance.
• Build genuine relationships with patients and follow up opportunities to fill the diary.

Skills

People skills

Customer facing

Sales experience

Communication

Job description

Treatment Coordinator / Front of House

Location: Batley, West Yorkshire

Employment: Full-time, Permanent

Practice: Large Mixed NHS & Private

Salary: £30,000 + monthly commission

The Opportunity

We’re looking for a confident, warm and commercially minded Treatment Coordinator to join a busy dental practice in Batley as part of a rapidly growing dental brand.

This is a fantastic opportunity for someone who loves creating an exceptional patient experience but also understands the importance of converting enquiries, building relationships and helping patients move forward with treatment.

You’ll be the face of the practice while playing an important role in its continued private growth.

The Role

You’ll manage the patient journey from the moment someone contacts or walks into the practice, ensuring they receive a welcoming, professional and seamless experience.

You'll work closely with clinicians to support private treatment enquiries, follow up treatment plans and help patients understand their options, including costs and finance.

You’ll be confident picking up the phone, following up opportunities and building genuine relationships with patients, not simply waiting for the diary to fill itself.

About You

• Warm, confident and naturally brilliant with people
• Experienced in dentistry, healthcare, hospitality or a strong customer-facing/sales environment
• Comfortable discussing private treatments, fees and finance options
• Proactive and confident following up enquiries and treatment plans
• Highly organised with excellent communication skills
• Passionate about delivering an outstanding patient experience

Previous dental or Treatment Coordinator experience would be advantageous, but attitude, personality and commercial awareness are just as important.

Why Join?

You’ll be joining an ambitious dental brand at an exciting stage of growth, with the opportunity to develop alongside the business.

There’s a competitive salary and commission opportunity, ongoing development and the chance to make a genuine impact on both the patient experience and the continued growth of the practice.

Interested?

If you’re passionate about people, love delivering exceptional service and want to be part of a dental business that’s going places, we’d love to hear from you