Clinician Support Administrator - 12 Month FTC

Together Dental; Wellingborough; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Staff referral schemes

Birthday leave

Discounted dental treatment after 6–12

Fully funded DBS checks

Employee Assistance Programme

CPD support and training

Pension after 3 months

Career progression opportunities

Job summary

Together Dental is hiring an experienced administrator for our Wellingborough practice. You will oversee the patient journey from lead through to treatment, ensuring clear communication with clinicians and teams. The role requires a proactive, friendly approach and strong organisational skills.

Join a supportive team delivering high-quality patient care in a professional environment. You will work with Zoho CRM, manage appointments and reports, and help drive private treatment opportunities

Qualifications

• Experience in dental admin is preferred.
• Strong communication with clinicians and patients.
• Ability to manage patient journeys and data accurately.

Responsibilities

• Manage patient journey from lead to treatment completion.
• Maintain regular contact with patients and clinicians.
• Provide weekly activity and conversion reports.
• Utilise Zoho to track treatments and statuses.
• Support events and drive private revenue opportunities.

Skills

Administrative skills

Customer service

Communication

CRM/lead flow

Tools

Zoho Admin

Job description

The Opportunity

Location: Together Dental Wellingborough

Salary: Negotiable depending on experience

Hours: Monday - Thurs 9am - 6pm & Friday 8:30am - 5:30pm.

Contract: 12 months FTC.

We are looking for a caring, motivated, and enthusiastic experienced administrator to join our welcoming practice.

This is an excellent opportunity to become part of a supportive team that is committed to delivering exceptional patient care in a friendly and professional environment.

Main Purpose & Goals

Responsible for managing and overseeing all aspects of a patient’s journey through to completion of care and treatment once presented with a lead from the Lead Generators for specified Clinicians.

Working closely with designated clinicians, practice teams, Team Leaders and Business Development Managers, your role is to ensure that effective communication and administrative duties are applied consistently to an exceptional standard for, on behalf of and/or together with your assigned clinician. Ensuring that every patient's experience and journey with Together Dental is of outstanding quality alongside practice teams.

Key Responsibilities

• Call new leads presented with by the Team.
• Maintaining regular contact with relevant patients from first contact through to delivery of patient care and treatment via several communication methods.
• Conducting courtesy calls following treatment delivery and obtaining patient testimonials for Clinicians to build portfolio.
• Adhering to SLA’s set to ensure efficient and effective lead turn around
• Working closely with Lead Generators, Business Development Managers and assigned clinicians to ensure the successfully delivery of patient care
• Providing excellent service and communication to the clinician, practice teams, and Business Development Managers on the patients journey from start to end
• Provide weekly reports based on activity and patient conversion to Senior Lead Generator
• Providing finance options and available treatments to patients to drive conversion from enquiry to treatment delivery
• Zoho Administration – ensure treatments are allocated to relevant patient and update treatment status throughout the patient journey and treatment plan, e.g booked to attended /started/ DNA
• Attending and supporting with events for your designated clinician to support driving treatment opportunities and conversion stats. Including but not limited to; Invisalign open day or a smile makeover
• Work closely with the Lead Generators supporting the delivery of private revenue through the various patient touch points
• Build and sustain strong working relations within operations to support with operational, organisational and commercial growth
• Proactively work with designated clinicians to ensure patients are given treatment options available
• Support to achieve consistent high levels of referral to conversion
• Tracking of performance indicators relating to conversion and non-conversion, providing recommendations for delivery improvement to operational teams
• Assist and perform other tasks as reasonably requested by Senior Lead Generator, Clinician or Business Development Manager which could enhance patient care or treatment opportunities for your designated clinicians.

What We Offer

• Staff referral schemes
• Birthday leave
• Discounted dental treatment after 6 months service, extended to family after 12 months
• Fully funded DBS checks
• Access to an Employee Assistance Programme, your mental well-being matters to us!
• CPD support and training with 24/7 access to thevery bestdental educators
• Support from our People Team, Finance and other supportteams should you ever need it
• Auto enrolment into a pension after 3 months service
• Career mobility and progression opportunities

The Company

Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.

We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.

Working With Us

Cultures & Values

We support each other, providing outstanding service to practices and our dentists.

We educate our patients empowering them to make informed decisions about their oral health.

There is a sense of energy and purpose behind everything we do.

We instil trust in our teams and patients via our empathetic and supportive approach.

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