Tray Set Supervisor - Night

DO & CO AG; Hounslow; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

On-site role

Night Shift

Refer a Friend Scheme

Free meals on site

In-house training opportunities

Career development opportunities

Genuine global luxury brand experience

Job summary

DO & CO London is seeking an experienced Operations Supervisor to oversee the tray set-up team and ensure top-tier service in a fast-paced luxury catering environment. You will coordinate with Kitchen, Pastry, Assembly, Stores and Planning, maintaining high quality while meeting strict schedules.

The ideal candidate will lead with a hands-on approach, drive continuous improvement, and ensure compliance with SOPs, health and safety, and audits. On-site role with opportunities for development.

Qualifications

• Confident in leading a team and providing direction with a problem-solving mindset.
• Passion for high-end cuisine and exceptional service.
• Positive change champion for DO & CO, identifying priorities and supporting change programs.
• Meticulous attention to detail and data-driven with the ability to influence.
• Build strong relationships, mentor and motivate, fostering team spirit.
• Flexible in decision-making and capable of handling change for company needs.
• Strong understanding of the whole unit and delivering practical actions for improvement hands-on.
• Previous experience in a similar role or in a fresh foods industry.

Responsibilities

• Supervise the team, ensuring development, direction and feedback.
• Oversee day-to-day operation of tray set-up areas and liaise with Kitchen, Pastry, Assembly, Stores, Planning.
• Adapt to fast pace and changing requirements while meeting customer specs.
• Lead team to deliver DO & CO quality on time with maximum efficiency per menu specifications.
• Ensure SOPs, health and safety, food safety and legal audits are complied with.
• Define working systems to ensure product quality and drive improvements.
• Provide productivity reports and monitor performance indicators.
• Maintain relationships with section supervisors to deliver professional service and protect DO & CO reputation.
• Drive success by managing team performance and development opportunities.
• Continuously improve skills and knowledge across technical and leadership areas.
• Train staff for shifts and keep retraining records.

Skills

Team leadership

Food service

Change management

Attention to detail

Mentoring

Decision making

Hands-on learning

Experience in fresh foods

Job description

Company Description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Strategically and effectively supervising the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback.
• You will be responsible for the full day-to-day operation of specific areas in the tray set-up department and liaising with other departments to achieve daily targets (E.g. Kitchen, Pastry, Assembly, Stores, Planning etc.)
• Adapting to the tight schedule, fast pace and constant changing requirements but continuing to deliver results as per customer specifications and schedules.
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with correct menu specifications as displayed on all workstations.
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements. Ensuring compliant to unannounced audits
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated.
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section supervisors, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.
• Driving success by proactively managing team performance, providing development and succession planning opportunities.
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.
• Accountable for the training of the staff for the shift and for records of re-trainings.
• Report to department managers on any staff that do not comply with the department standard operation procedures.
• Forward, strategic thinking leader always looking to exceed targets and expectations of the department whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members.
• Managing Labour with allocated budget as well as precise and accurate reporting to Department Managers
• Take responsibility for all your actions, support your team, and celebrate successes as a family.

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality.
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service.
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programs and strategies to gain optimal results.
• Meticulous attention to detail and data driven with the ability to influence and educate.
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our company.
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
• Previous experience in a similar role or experience within a fresh food industry related sector

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• On-site role
• Night Shift
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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