Supervisor – Dry Stores

Arena One GmbH; Hounslow; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

On-Site Role

Refer a Friend Scheme

Free Meals on Site

In-house training opportunities

Career development opportunities

Job summary

DO & CO is seeking a dynamic shift supervisor to lead a high-end airline catering team. You will ensure SOP adherence, safety compliance, and timely delivery of premium services in a fast-paced environment.

You will drive performance, coach staff, manage shifts, and maintain excellent relationships with managers and partners to uphold the DO & CO reputation for quality and efficiency.

Qualifications

• Proven ability to lead a team and drive performance.
• Strong communication and feedback skills with a proactive attitude.
• Excellent planning and organisational abilities.
• Data-driven mindset with attention to KPI metrics.
• Experience with flight catering operations is desirable.

Responsibilities

• Support the team by providing direction and meaningful feedback.
• Ensure SOPs, health and safety, food safety and legal requirements are met.
• Lead the team to deliver DO & CO quality on time and efficiently.
• Provide productivity and performance reports to management.
• Maintain relationships with managers and stakeholders to ensure service excellence.
• Manage shift plans and supervise the Dry stores department.

Skills

Team leadership

Communication

Problem-solving

Data driven

English proficiency

Tools

Excel

Flight catering system

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Strategically and effectively supporting the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback
• Understanding of functional and departmental goals as well as overall DO & CO business strategy
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section managers, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution
• Driving success by proactively managing team performance, provide development and succession planning opportunities
• Ensuring the effective development, implementation and evaluation of policies and procedures, ensuring their consistent and compliant application
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership
• Maintaining good working relationships with all DO & CO family members as well as our partners, vendors, and other stakeholders
• Forward, strategic thinking leader always looking to exceed targets and expectations of the unit whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members
• Taking responsibility for all your actions, support your team, and celebrate successes as a family
• Communicate and updates the status reports to upper management
• solve workplace challenges or conflicts ,Trains employees for their role
• Managing shift plans, tracker
• Supervising in the Dry stores department, knowledge of every station
• Able to handle queries, complete the required reports and paperwork
• Able to manage the entire shift

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies in order to gain optimal results
• Meticulous attention to detail and data driven with the ability to influence and educate
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best
• You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach
• Previous experience in a similar role or experience within a fresh food industry related sector
• Highly proficient in excel with excellent working knowledge of reporting
• Previous flight catering system knowledge
• Good working knowledge of KPI’s and financial awareness
• Flight handling in Dry Stores area

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• On-Site Role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status