Tray Set Supervisor - Night

Arena One GmbH; Hounslow; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

On-site role

Night shift

Refer a Friend scheme

Free on-site meals

In-house training opportunities

Career development opportunities

Job summary

DO & CO is seeking a dedicated shift leader to supervise the tray set-up operation and drive daily targets while maintaining top-tier quality. You will lead a team, coordinate with Kitchen, Pastry, and Stores, and model exceptional service and safety standards across all workstations.

Your role requires adaptability in a fast-paced environment and a commitment to continuous improvement, with on-site responsibilities and intraday reporting.

Qualifications

• Proven ability to lead a team and deliver results
• Strong focus on quality, safety and SOP adherence
• Data-driven approach with attention to detail

Responsibilities

• Supervise and develop the team with clear direction
• Oversee day-to-day tray set-up operations and liaise with other departments
• Maintain schedule discipline and meet daily targets
• Model DO & CO quality and ensure timely delivery
• Ensure compliance with safety, HACCP and audits
• Provide productivity reports to management
• Foster positive relationships and proactive problem solving
• Drive performance, development and succession planning
• Continuously improve skills and knowledge

Skills

Team leadership

People development

Feedback provision

Quality management

Detail oriented

Adaptability

Problem solving

Data driven

Change champion

Mentoring

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

• Strategically and effectively supervising the team, ensuring that they are being developed, have direction, and are provided with meaningful feedback.
• You will be responsible for the full day-to-day operation of specific areas in the tray set-up department and liaising with other departments to achieve daily targets (E.g. Kitchen, Pastry, Assembly, Stores, Planning etc.)
• Adapting to the tight schedule, fast pace and constant changing requirements but continuing to deliver results as per customer specifications and schedules.
• Being a role model and leading a team to ensure the exceptional DO & CO quality is delivered on time with maximum efficiency in accordance with correct menu specifications as displayed on all workstations.
• Ensuring operations adhere to all SOP’s and ALL relevant Critical Control Points, Health and Safety, Food safety and all legal requirements. Ensuring compliant to unannounced audits
• Defining systems of working to ensure quality of product, problems are resolved with solutions and continuous improvement initiatives are instigated.
• Providing reports on productivity and other performance indicators to management
• Building and maintaining excellent working relationships with all section supervisors, ensuring the provision of a positive and professional service that elevates the DO & CO reputation and any highlighted problems have an implemented solution.
• Driving success by proactively managing team performance, providing development and succession planning opportunities.
• Proactively taking steps to ensure own skills and knowledge continue to improve in all aspects including technical and leadership.
• Accountable for the training of the staff for the shift and for records of re-trainings.
• Report to department managers on any staff that do not comply with the department standard operation procedures.
• Forward, strategic thinking leader always looking to exceed targets and expectations of the department whilst maintaining the collectiveness of the team and culture of DO & CO (Ensure OTIF performance is maintained)
• Maintaining good working relationships with all DO & CO family members.
• Managing Labour with allocated budget as well as precise and accurate reporting to Department Managers
• Take responsibility for all your actions, support your team, and celebrate successes as a family.

Qualifications

• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality.
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service.
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programs and strategies to gain optimal results.
• Meticulous attention to detail and data driven with the ability to influence and educate.
• Build strong relationships with colleagues, mentoring and motivating, creating a team spirit, encouraging them to be at their best.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our company.
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
• Previous experience in a similar role or experience within a fresh food industry related sector

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• On-site role
• Night Shift
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status