Travel Specialist

CM recruitment; United Kingdom; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CM recruitment is partnering with a prestigious tour operator to recruit a Travel Specialist who will design tailor-made and package holidays, manage bookings, and ensure a seamless customer journey.

You will engage with customers and travel agents, handle inquiries, and strive to meet and exceed sales targets while delivering outstanding service across the booking lifecycle.

Qualifications

• Proven travel sales experience from tour operations, retail travel, or homeworking.
• Strong knowledge of European destinations.
• Excellent customer service throughout booking and post-sale.
• Clear communication over phone and email.

Responsibilities

• Create tailor-made and package holidays for customers.
• Handle calls and emails; follow up on warm leads to meet sales targets.
• Book all elements of a customer's holiday using the booking system.
• Identify new sales opportunities to drive repeat business.
• Provide post-travel support with high service standards.

Skills

Travel sales

Destination knowledge

Customer service

Communication

Organised work style

Attention to detail

MS Office / IT skills

Amadeus (GDS)

Tools

MS Office

Amadeus

Job description

Travel Specialist

Are you a passionate travel expert with experience of creating unforgettable holiday experiences? We are working with a prestigious well established tour operator offering a wide range of holidays, from cultural tours and city breaks to luxury beach escapes and island adventures. They are currently seeking Travel Specialists to join their team and assist in creating memorable holiday experiences for their customers

Travel Specialist - Role & Responsibilities:

As a Travel Specialist, you will play a key role in delivering exceptional travel experiences by creating tailor made & package holidays and ensuring a seamless booking process.

• Engage with customers and travel agents to create tailor made & package holidays.
• Deal with incoming calls and emails and proactively follow up on warm leads to achieve and exceed sales targets.
• Obtain detailed customer requirements and deliver exceptional service to create tailored holiday experiences.
• Use booking systems to book all elements of a customer's holiday.
• Identify new sales opportunities to drive repeat business.
• Provide outstanding customer service from initial inquiry to post-travel support.

Travel Specialist - Skills & Experience Required:

• Proven travel sales experience, from tour operations, retail travel or travel homeworking with a sales focused / target driven approach.
• A passion for travel and strong varied destination knowledge, specifically to Europe.
• A desire to provide exceptional customer service at every touch point throughout the booking and post sales journey.
• Excellent communication skills with the ability to build a strong rapport with customers over the phone and email.
• Ability to manage and prioritise workload, highly organised with a flexible and adaptable work style.
• Strong attention to detail with accurate grammar and numerical skills.
• A motivated, results-driven mindset with a can do attitude.
• Proficiency in Microsoft applications and the ability to learn new systems quickly.
• Experience using a GDS system such as Amadeus is beneficial but not essential.

Travel Specialist - Additional Information

• Basic salary of £25k to £28k (depending on experience) plus tiered monthly commission and lucrative uncapped OTE.
• Hybrid working, minimum of 2 days per week in the office.
• 37.5 hours per week working 5 days out of 7 with shifts worked between the hours of: Monday to Thursday 09.00 to 20.00, Friday: 09.00 to 18.00, Saturday: 09.00 to 17.30 & Sunday: 10.00 to 16.00. Weekends are worked on a rota basis.
• 25 days holiday (increasing with service up to an extra 3 days) & holiday purchase scheme.
• Birthday day off.
• Exclusive employee discounts, travel offers & ad hoc incentives.
• Comprehensive induction, ongoing training, and access to an in-house learning & development program