Travel Service Partner

Travelex; Birmingham; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Bravo Benefits discounts

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Travelex at Birmingham Airport invites enthusiastic customer service agents to join our team, helping customers with travel money needs and delivering brilliant service. You will welcome customers, understand their needs, and convert interest into sales while working in a fast-paced environment.

We offer training, career growth opportunities, and flexible shifts with a monthly bonus and benefits like private medical and pensions. Join us to start your journey with confidence.

Qualifications

• Customer-focused service delivery.
• Ability to upsell travel money products within approved guidelines.
• Strong communication and active listening to understand customer needs.

Responsibilities

• Welcoming customers and building relationships with travellers.
• Assist with travel money needs and provide expert product guidance.
• Convert interest into sales while meeting and exceeding team targets.
• Process foreign exchange transactions accurately in a fast-paced environment.
• Collaborate with team to drive performance and deliver excellent service.
• Follow company processes and maintain attention to detail.

Skills

Customer service

Sales skills

Excellent communication

Team player

Positive attitude

Tools

POS system

Cash handling

Job description

At Birmingham Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track.
• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who's ready to learn, grow and develop as part of our amazing team.

• Optional benefits available - including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn't one size fits all. That's why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you'd like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We're a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we've helped millions of people access international money-quickly, safely, and simply. At Birmingham Airport, we bring that expertise to local communities across the UK.