Tesco Travel Money Advisor

Travelex Central Services; Newmarket; Sur place; GBP 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Private Medical Insurance

Dental Insurance

Critical Illness Insurance

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Résumé du poste

Tesco Travel Money, in partnership with Travelex, seeks a Travel Service Partner in Newmarket for a 12-month fixed-term contract at 25 hours per week. You’ll welcome customers, advise on travel money products, and process foreign exchange transactions with accuracy. A monthly bonus incentive complements £13.50 per hour.

Flexible hours may be available; great place to grow within a supportive team. Join a friendly bureau environment focused on excellent customer service and career development

Qualifications

• Strong communication skills and a passion for delivering outstanding customer service.
• Ability to actively listen to understand customer needs and tailor assistance.
• Positive, proactive mindset and willingness to learn and grow within the team.

Responsabilités

• Welcoming customers and building relationships while delivering excellent service.
• Understand customer needs and advise on travel money products and services.
• Provide expert guidance and process foreign exchange transactions accurately.
• Support online orders and in-branch requests in a fast-paced environment.
• Collaborate with the team to drive performance and maintain smooth operations.

Connaissances

Great communicator

Active listener

Positive can-do attitude

Team player

Description du poste

Location: Newmarket

Hours: 25 hours per week

Pay: £13.50 per hour + monthly bonus incentive

Contract: 12 month fixed term contract, part time

A job where you can grow, connect, and make a real impact

At Tesco Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence.

As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaus, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start. Note: We could potentially offer a range of other hours so feel free to still apply even if advertised hours do not suit you.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting your training into action and offering expert advice on our products and services.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team driving performance, delivering excellence and celebrating success together.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: Patterns to suit different lifestyles, with overtime available
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Tesco Travel Money, we bring that expertise to local communities across the UK.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status