Retail Sales Assistant

Travelex Foreign Coin Services; Birmingham; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Bravo Benefits

Flexible shifts

Monthly bonus

Pension plan

Career development

25 days holiday

Job summary

Travelex is seeking a Travel Service Partner at Birmingham Airport to deliver excellent customer service for travel money needs. You'll work in a busy, friendly team helping customers with forex and online orders, aiming to exceed sales targets.

The role offers flexible shifts, supportive benefits, and a path to grow within the company while contributing to a positive customer journey at the airport.

Qualifications

• Great communication and a passion for customer service.
• Active listening to understand customer needs and deliver a great experience.
• Positive attitude and willingness to learn and grow with the team.
• Team player ready to contribute and develop with the group.

Responsibilities

• Welcoming customers and delivering fantastic customer service.
• Understand customer needs and assist with travel money requirements.
• Offer expert advice on products and services and convert interest into sales.
• Aim to achieve and exceed team sales targets.
• Process foreign exchange transactions and online orders accurately.
• Collaborate with the team to drive performance and celebrate success.
• Follow processes and pay attention to detail to stay on track.

Skills

Customer service

Communication

Active listening

Team player

Positive attitude

Job description

Travel Service Partner – Birmingham Airport

Location: Birmingham

Hours: 37.5 per week

Shift work working between 4am and 10pm Monday to Sunday

Pay: £13.50 per hour

Contract: Permanent, Full Time

A job where you can grow, connect, and make a real impact At Birmingham Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence.

As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Birmingham Airport, we bring that expertise to local communities across the UK.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.