Travel Sales Advisor

McKinlay Kidd Ltd; Glasgow; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

McKinlay Kidd Ltd in Glasgow is seeking an experienced Travel Sales Advisor to join our friendly, growing team. You will respond to enquiries and convert them into tailor-made UK and Ireland holidays, coordinating accommodation, activities and transport with local partners to deliver unforgettable trips.

We value a minimum of two years travel sales experience, outstanding English, attention to detail and a passion for delivering superb customer service.

Qualifications

• Two years travel sales experience required.
• Excellent command of English (written and spoken).
• Strong customer service focus and attention to detail.
• Good communication and quick learner in a fast-paced team.

Responsibilities

• Respond to enquiries and convert into tailor-made holidays.
• Coordinate accommodation, activities and travel with local partners.
• Create unique UK/Ireland holidays and manage customer expectations.

Skills

Travel sales experience

Customer service

Fluent English

Attention to detail

Communication skills

Geography knowledge (Scotland)

Computer literacy

Job description

We proudly became an employee-owned business in August 2024 and this is an excellent opportunity for an experienced Travel Sales Advisor to join our forward thinking and energetic team. Hybrid working is possible providing you have a strong travel sales experience and excellent knowledge of the geography of the UK and Ireland.

We offer tailormade and experience-led holidays throughout Scotland, Ireland, England, Wales and the Channel Islands, from road trips to small group rail tours.

Our customers are predominantly older, well-educated and well-travelled couples from both the UK and overseas. They expect great service and authentic holiday experiences. Many of them return to us again and again.

We pride ourselves on personal service and every member of our team actively contributes to the company’s success. When it gets busy, we all muck-in, regardless of job title.

McKinlay Kidd has won numerous awards over many years due to our high levels of customer satisfaction.

The Role

You will be responsible for responding to enquiries and converting them into tailor‑made holidays. You will listen and respond to the customer’s needs then organise everything from accommodation to activities to travel in order to create a unique holiday experience, working in partnership with local businesses who share our commitment to quality and customer service.

What We're Looking For

• You will have at least two years travel sales experience backed by a strong customer service focus.
• You are fluent in English and demonstrate excellent attention to detail in both literacy and numeracy.
• You will relish the challenge of working in a fast‑paced yet supportive environment as part of a small team of around 25 people.
• The ability to be a quick learner is necessary.
• You will be a skilled communicator and computer literate.
• You will have excellent knowledge of the geography of Scotland - and ideally also England, Wales and Ireland - and be passionate about encouraging visitors from home and overseas to explore beyond-the-beaten track.
• You believe a holiday in the UK/ Ireland can be just as good as one abroad.

Working Hours

This is a full‑time position, based on a 37.5 hour working week within our Monday to Saturday office opening hours. Occasional overtime may be necessary at peak times. Once experienced, you will also take your turn to cover the 24/7 duty rota for customers on holiday.

Location

Our office base is in central Glasgow. For the right experienced candidate, we can consider a hybrid role.

Salary range from £27K to £30K per annum depending on experience.

We facilitate team members to visit and experience our destinations and product.