Travel Operations Assistant - Admin & Customer Care

McKinlay Kidd Ltd; Milton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company pension

Company events

Visit destinations and products

Job summary

McKinlay Kidd Ltd in Glasgow is seeking an enthusiastic and highly organised Operations Assistant to join our team. You will manage the administration and delivery of customer bookings from confirmation to holiday completion across the UK and Ireland, ensuring accuracy and exceptional service.

Office-based, full-time role with a focus on coordination with hotels, transport operators and local partners. Competitive salary and opportunities to grow within a forward-thinking, employee-owned travel

Qualifications

• Excellent organisational and administrative skills.
• Outstanding attention to detail and accuracy.
• Strong written and verbal communication skills.
• A customer-focused attitude and commitment to delivering excellent service.
• Good computer literacy and confidence learning new systems.
• The ability to work efficiently in a busy and fast-paced environment.
• Strong problem-solving skills and a proactive approach.
• Good knowledge of Scotland’s geography and travel throughout the UK and Ireland.
• A positive, flexible and team-oriented attitude.

Responsibilities

• Administer holiday bookings using our in-house reservations system.
• Make, monitor and confirm reservations with accommodation providers, transport operators and other suppliers.
• Liaise professionally with customers, suppliers and colleagues by telephone and email.
• Ensure booking information is accurate, complete and up to date.
• Assist customers with queries and resolve issues promptly and effectively.
• Support the Operations team with general administrative duties and office tasks.
• Build strong relationships with local suppliers and tourism partners.
• Contribute to the delivery of exceptional customer experiences and high levels of customer satisfaction.

Skills

Organisational skills

Attention to detail

Communication skills

Customer focus

Computer literacy

Fast-paced work

Problem-solving

Scotland geography

Team orientation

Job description

McKinlay Kidd Ltd in Glasgow is seeking an enthusiastic and highly organised Operations Assistant to join our team. You will manage the administration and delivery of customer bookings from confirmation to holiday completion across the UK and Ireland, ensuring accuracy and exceptional service.

Office-based, full-time role with a focus on coordination with hotels, transport operators and local partners. Competitive salary and opportunities to grow within a forward-thinking, employee-owned travel