Travel & Office Support Specialist

Haseltine-Lake-Kempner; West of England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Haseltine-Lake-Kempner (HLK) in Bristol is seeking a proactive receptionist to join our busy Business Support Team. You will be the first point of contact for clients and colleagues, manage visitor procedures, mail, and travel bookings, and help coordinate meetings and events.

This full-time, office-based role emphasises professionalism, accuracy, and a collaborative approach across teams. A supportive environment and opportunities to streamline processes are on offer.

Qualifications

• Clear communication with good English
• High accuracy and strong attention to detail
• Ability to prioritise and meet deadlines
• Flexible and adaptable to changing needs
• Work well independently and in a team
• Good initiative and problem-solving with minimal supervision
• Proficient in Microsoft Office/Teams/Outlook/SharePoint
• Quick to learn new systems and processes
• Reliable and committed
• GCSE English/Maths (or equivalent)

Responsibilities

• Be first point of contact for clients and colleagues by phone, email, Teams or in person.
• Welcome visitors and manage visitor procedures.
• Liaise with building management.
• Handle mail distribution, courier services, and internal mail.
• Provide travel booking support for colleagues.
• Coordinate meeting room bookings and catering.
• Support internal/external events (office socials, parties).
• Conduct regular building walks for tidiness and safety.
• Stock checks and ordering of office supplies.
• Provide central support to other office locations.
• Respond promptly and professionally to requests.
• Identify process improvements and drive changes.
• Support IT, HR, Marketing, Finance as needed.
• Report maintenance issues and assist on-site contractors.
• Maintain confidentiality of sensitive client information.

Skills

Communication skills

Attention to detail

Time management

Team player

Customer service

Reliability

Independent working

Education

GCSE Maths (C/4+)

GCSE English (C/4+)

A-Levels (beneficial)

Tools

Microsoft Office

Microsoft Teams

Outlook

SharePoint

Job description

Haseltine-Lake-Kempner (HLK) in Bristol is seeking a proactive receptionist to join our busy Business Support Team. You will be the first point of contact for clients and colleagues, manage visitor procedures, mail, and travel bookings, and help coordinate meetings and events.

This full-time, office-based role emphasises professionalism, accuracy, and a collaborative approach across teams. A supportive environment and opportunities to streamline processes are on offer.