Office Support & Travel Coordinator

HLK; West of England; On-site; GBP 18,000 - 23,000; Full time

Job summary

HLK is an IP powerhouse with over 200 people in 5 locations, providing a full suite of IP services worldwide. We seek an organised, client‑facing Receptionist/Office Administrator to join the Business Support Team in our central Bristol office.

This fully office-based role offers interaction across the business and requires excellent communication, attention to detail and a proactive approach. You will be the first contact for clients and colleagues, manage mail and couriers, arrange travel and

Qualifications

• Previous experience in a receptionist, office administration or business support role.
• GCSE in Mathematics and English (or equivalent) required; A-Levels would be an advantage.

Responsibilities

• Be the first point of contact for our clients and colleagues, whether by phone, email, Microsoft Teams, or in person.
• Welcome visitors and ensure appropriate visitor management procedures are followed.
• Liaise with building management.
• Process and distribute incoming mail, arrange courier services, process outgoing mail, and distribute internal mail.
• Provide a travel booking function for colleagues across the firm, ensuring it runs smoothly and is cost-effective.
• Coordinate the booking and use of meeting rooms, ensuring that meeting requirements are documented and provided for in a timely manner.
• Set up meeting rooms and arrange catering and refreshments when required.
• Provide support with internal and external events including office socials, Summer and Christmas parties, client events etc.
• Carry out regular building walks to ensure the office is tidy and health and safety requirements are met.
• Complete stock checks and order office supplies and consumables as needed.
• Provide central support to other office locations and maintain a consistent service.
• Respond promptly to requests and maintain high levels of customer service.

Skills

Clear communication

Attention to detail

Organisation

Teamwork

Microsoft Office

Education

GCSE Mathematics and English

Tools

Microsoft Office

Microsoft Teams

Outlook

SharePoint

Job description

HLK is an IP powerhouse with over 200 people in 5 locations, providing a full suite of IP services worldwide. We seek an organised, client‑facing Receptionist/Office Administrator to join the Business Support Team in our central Bristol office.

This fully office-based role offers interaction across the business and requires excellent communication, attention to detail and a proactive approach. You will be the first contact for clients and colleagues, manage mail and couriers, arrange travel and