Travel Insurance Inbound Sales Specialist

Adore Recruitment Ltd; Cardiff; On-site; GBP 19,000 - 26,000; Full time

Job summary

Adore Recruitment Ltd is seeking an Inbound Sales Agent to handle customer calls and provide tailored travel insurance solutions. You will work 37.5 hours per week on a rolling rota, including evenings, weekends and bank holidays, and upsell where appropriate while ensuring compliance with regulatory requirements.

You will support customers in choosing the right cover and options, focusing on service quality and product knowledge, with opportunities for career progression within the growing

Qualifications

• Experience in inbound sales or call centre roles.
• Strong customer-service focus and communication skills.
• Ability to identify customer needs and upsell appropriately.
• Comfort with meeting sales targets in a regulated setting.

Responsibilities

• Handle inbound sales calls from customers wishing to purchase travel insurance.
• Achieve personal sales and performance targets for the company.
• Identify customer needs and upsell relevant policies.
• Manage outbound calls for new and existing customers when required.
• Act with integrity, due care, skill and diligence.
• Ensure all quotations and sales are conducted compliantly.

Skills

Inbound sales

Customer service

Communication

Upselling

Tools

CRM software

Job description

Adore Recruitment Ltd is seeking an Inbound Sales Agent to handle customer calls and provide tailored travel insurance solutions. You will work 37.5 hours per week on a rolling rota, including evenings, weekends and bank holidays, and upsell where appropriate while ensuring compliance with regulatory requirements.

You will support customers in choosing the right cover and options, focusing on service quality and product knowledge, with opportunities for career progression within the growing