Inbound Sales Advisor

Adore Recruitment Ltd; Cardiff; On-site; GBP 19,000 - 26,000; Full time

Job summary

Adore Recruitment Ltd is seeking an Inbound Sales Agent to handle customer calls and provide tailored travel insurance solutions. You will work 37.5 hours per week on a rolling rota, including evenings, weekends and bank holidays, and upsell where appropriate while ensuring compliance with regulatory requirements.

You will support customers in choosing the right cover and options, focusing on service quality and product knowledge, with opportunities for career progression within the growing

Qualifications

• Experience in inbound sales or call centre roles.
• Strong customer-service focus and communication skills.
• Ability to identify customer needs and upsell appropriately.
• Comfort with meeting sales targets in a regulated setting.

Responsibilities

• Handle inbound sales calls from customers wishing to purchase travel insurance.
• Achieve personal sales and performance targets for the company.
• Identify customer needs and upsell relevant policies.
• Manage outbound calls for new and existing customers when required.
• Act with integrity, due care, skill and diligence.
• Ensure all quotations and sales are conducted compliantly.

Skills

Inbound sales

Customer service

Communication

Upselling

Tools

CRM software

Job description

Our Inbound Sales Agents are responsible for handling inbound customer calls and providing tailored travel insurance solutions, selling directly to customers as well as on behalf of our clients and business partners.

Working as part of our Inbound Sales Team, you will work 37.5 hours per week on a rolling rota, which will include a combination of evenings, weekends and bank holidays.

You will support customers in finding the right level of travel insurance cover from our range of policies, including options to cover pre‑existing medical conditions. You will also identify opportunities to offer relevant optional upgrades, ensuring that recommendations are appropriate to the customer’s needs.

The role requires a strong focus on delivering excellent customer service while working within our regulatory requirements, compliance standards and Client Service Agreements.

This is a fantastic opportunity to join a growing organisation with ambitious plans for the future. We are committed to supporting our people, encouraging them to develop their skills, build their knowledge and take ownership of their work. There are plenty of opportunities for career progression within the company as they look to expand.

Key Responsibilities:

• To effectively handle inbound sales calls from customers wishing to purchase travel insurance.
• To achieve personal sales and performance targets, contributing to the Company’s overall objectives.
• To Identify customers’ needs and upsell policies to maximise sales opportunities.
• To manage outbound calls for new and existing customers as and when required by the business.
• Act with integrity, due care, skill and diligence.
• Be open and honest with our regulatory body.
• Pay due regard to the interest of customers and treat them fairly.

Key Capabilities:

• To demonstrate our core behavioural values.
• To take responsibility for your own personal development, keeping up to date with product, process, and market changes so you can perform your core duties effectively and accurately.
• To provide a Gold standard service to our customers to protect our brand and Trustpilot rating and to promote customer loyalty and advocacy.
• To support other team members in ensuring the achievement of any agreed team business objectives.
• To contribute to the development and success of our Company.
• Demonstrate flexibility and adaptability to meet the needs of the business where feasible.
• Respond positively and accurately to all Customer needs.
• Ensure that all quotations and sales are dealt with in a compliant manner.

Personal Requirements:

• Must enjoy working with and being challenged by sales targets.
• Previous experience in a sales role with proven levels of success is preferrable.
• Experience in a regulated industry would be a plus.
• Good IT literacy skills.
• Good listening skills.
• Excellent communication skills, both written and verbal is essential.
• Professional telephone manner is essential.
• Previous experience in a Contact Centre environment would be desirable.
• Ability to work under pressure.
• Flexibility to meet the needs of the business.

This list of duties is neither exclusive nor exhaustive and may be amended by Senior Management from time to time, nor is it in an order of importance