Travel & Expense Success Associate

Traveltechessentialist; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings plans

Flexible time off

Parental leave

Equity plans

Job summary

Navan is seeking an Associate Account Manager to join our London team, supporting Travel and Expense customers and program administrators. You’ll work with a network of account managers across market segments to deliver an outstanding customer experience, assisting with product configuration, troubleshooting, and cross-team collaboration to delight customers and drive outcomes.

You will be part of a fast-paced environment with world-class training and a clear path toward a revenue-driving

Qualifications

• Bachelor's degree required.
• 1+ year of experience in customer success, account management, sales or related customer-facing role in a SaaS company.
• Fluency in English mandatory.
• Strong communication skills and ability to explain complex concepts clearly.
• Data-driven approach to improving customer outcomes.

Responsibilities

• Partner with a team of Account Managers to support Travel and Expense customers.
• Assist customers with product configuration questions and troubleshooting.
• Collaborate with Product, Finance, Operations and Travel Experience teams to improve value and retention.
• Drive customer satisfaction, adoption and retention while reducing churn risk.
• Handle escalations and coordinate cross-team solutions.

Skills

Customer success

Account management

Sales

Communication

Data-driven

Education

Bachelor's degree

Job description

Navan is seeking an Associate Account Manager to join our London team, supporting Travel and Expense customers and program administrators. You’ll work with a network of account managers across market segments to deliver an outstanding customer experience, assisting with product configuration, troubleshooting, and cross-team collaboration to delight customers and drive outcomes.

You will be part of a fast-paced environment with world-class training and a clear path toward a revenue-driving