Travel & Expense Administrator

Smiths Detection Group; England; On-site; GBP 28,000 - 36,000; Full time

Job summary

Smiths Detection Group is seeking a proactive Global Travel & Expense Administrator to join our Finance team during a transformation. You will support employees across multiple countries, guiding travel bookings, expense workflows and policy compliance.

As the first line of contact for travel and expense queries, you will train users, resolve issues, and help implement new systems, reports and controls. This role offers exposure across international operations and opportunities to develop

Qualifications

• Experience with travel or expense management systems.
• Strong customer service and communication skills.
• Proficient with Teams, email and phone support.
• Good Excel skills and a data-analytical mindset.
• Experience working with stakeholders across multiple locations.

Responsibilities

• Respond to employee travel and expense queries.
• Provide first-line support for travel booking and expense systems.
• Deliver user training via Teams and 1:1 sessions.
• Support expense submissions and policy compliance.
• Produce reports and analyze travel and expense data.
• Assist during disruptions and support risk management processes.

Skills

Travel management experience

Customer service

Communication

Data analysis

Stakeholder management

Tools

MS Teams

Excel

Expense systems (Concur)

Job description

Job Description

We're looking for a proactive and customer-focused Global Travel & Expense Administrator to join our Finance team at an exciting time of transformation.

As part of the build-out of our in-house Travel & Expense function, you'll play a key role in supporting employees across multiple countries, helping them navigate travel booking systems, expense management processes and company travel policies.

This is an excellent opportunity for someone looking to broaden their experience within either the corporate travel or expense management space. Whether you come from a Travel Management Company (TMC), a corporate travel environment or an expense administration background, we can help develop your skills across the wider Travel & Expense function. As the first point of contact for travel and expense support, you'll play a key role in supporting colleagues across our global business, resolving queries, providing training and helping ensure smooth and compliant travel and expense operations.

What You'll Be Doing

• Respond to employee travel and expense queries
• Provide first-line support for travel booking and expense management systems
• Deliver user training via Teams and one-to-one sessions
• Support employees with expense submissions and policy compliance
• Investigate failed expense claims and missing information
• Produce reports and analyse travel and expense data
• Work with travel suppliers, hotels and corporate card providers
• Help identify opportunities to reduce travel costs and improve compliance
• Support the implementation and rollout of new travel and expense systems
• Assist during travel disruption and support risk management processes

What We're Looking For

Essential

• Experience with a travel management system or expense management system
• Strong customer service and communication skills
• Comfortable providing support via Teams, telephone and email
• Good Microsoft Office skills, particularly Excel
• Strong attention to detail
• Ability to analyse data and solve problems
• Experience working with stakeholders across multiple locations

Desirable

• Previous experience within a Travel Management Company (TMC)
• Concur experience or accreditation
• Experience administering expense management systems
• Experience supporting system implementations
• Additional European language skills

Why Join Us?

This role offers the opportunity to become part of a growing global function and contribute to the implementation of new travel, expense and corporate card programmes across the business.

You'll work closely with the Global T&E Manager, receive hands-on training, and gain exposure to both travel and expense operations within an international organisation.

If you have experience in travel management, expense administration, customer support or corporate travel operations and are looking for a role where you can learn, develop and make an impact, we'd love to hear from you.

Additional Information

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Successful candidates must be eligible to obtain SC (Security Check) Clearance.