Travel Customer Representative - Remote

manatal-264; Glasgow; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Travel perks and discounts

Ongoing training

Job summary

Manatal-264 is seeking a Travel Customer Representative to support clients from booking to homecoming. You will handle inquiries, assist with bookings, and provide up-to-date information on destinations and policies.

Ideal candidates are strong communicators with travel or hospitality experience, highly organized, tech-savvy, and passionate about helping others plan memorable trips. This role offers 100% remote work with flexible scheduling and growth opportunities.

Qualifications

• Excellent verbal and written communication.
• Strong customer service experience, preferably in travel or hospitality.
• Organized, dependable and detail-oriented.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent communication

Customer service experience

Organized

Tech savvy

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.