Travel Customer Representative - Remote

manatal-264; Liverpool; Remote; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Travel discounts

Team training

Job summary

Manatal is seeking a Travel Customer Representative to support clients from booking to return, handling inquiries, changes, and updates with a commitment to exceptional service.

You will respond promptly via email, phone, and messaging, manage bookings and questions, and follow up to ensure satisfaction, all in a 100% remote role with flexible scheduling.

The ideal candidate has strong communication, travel or hospitality experience, and a passion for helping others plan unforgettable trips.

Qualifications

• Excellent written and verbal communication skills.
• Experience in travel or hospitality customer service.
• Ability to work remotely and manage schedules.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Travel knowledge

Tools

Booking platforms

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.