Travel Coordinator

JR United Kingdom; London; On-site; GBP 31,000 - 35,000; Full time

Job summary

An established industry player in luxury travel seeks a Quality Travel Assurance specialist to ensure top-tier service delivery. This role involves managing operations, collaborating with clients and suppliers, and providing personalized assistance to enhance the travel experience. The ideal candidate will be passionate about luxury travel, possess strong problem-solving skills, and have a background in hospitality or travel. Join a dynamic team where your expertise will contribute to creating unforgettable experiences for discerning clients. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Benefits

Macbook

iPhone

Annual bonus

Qualifications

• Experience in the travel industry is essential.
• Strong commitment to client satisfaction and luxury service.

Responsibilities

• Manage ground operations and ensure service quality.
• Assist clients on-site and handle last-minute bookings.

Skills

Luxury travel knowledge

Client relationship management

Quick math skills

Problem-solving under pressure

Education

University degree in travel or hospitality

Tools

CRM system

Job description

Social network you want to login/join with:

Queen of Clubs Lifestyle Luxury Services

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

Queen of Clubs Lifestyle Luxury Services Ltd, an on-site bespoke travel solution provider and leader in the luxury travel industry, is seeking a Quality Travel Assurance specialist, referred to as a Quality Angel, to oversee day-to-day operational needs and ensure the highest quality of services provided.

Candidates must live close to the office.

Role Responsibilities:

• Managing ground operations, hotels, villas, events, tickets, experiences, and local suppliers.
• Keeping regular contact with clients and suppliers to ensure complete satisfaction.
• Collaborating with the Senior Team to quickly and efficiently address any client complaints.
• Becoming proficient with our CRM system.
• Monitoring and communicating client feedback.

Role Description:

• Understand each itinerary's flow to ensure that no details are overlooked and that clients are well-assisted throughout their travels.
• Prepare duty messages to assist the duty manager, personalizing communication as clients progress through their stay to ensure smooth daily operations.
• Confirm that all services are booked, service orders are created and dispatched, and any outstanding services are addressed.
• Ensure all suppliers receive the necessary information.
• Manage last-minute bookings in coordination with the team leader.
• Provide on-site assistance and services to clients while identifying opportunities to upsell additional services.

Qualifications:

• Passionate about luxury travel and lifestyle.
• Knowledge of the destination.
• Demonstrates total commitment and genuine motivation.
• Ability to work well under pressure.
• Good understanding of pricing, costing, and quick math skills.
• Prior experience in the travel industry and a university background in travel or hospitality is required. Relevant experience includes roles in tour operations, travel agencies, incentive or wedding planning, hotel reservations, concierge services, family offices, or other sales positions in luxury hotels and the travel industry.

Macbook and iPhone are provided.

Salary starts from GBP 31,000 to 35,000 / annum plus an annual bonus.