Travel Coordinator

M-Sport UK; Cockermouth; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Life assurance

Flexible working day

Company pension

Gym discount

Cycle to work scheme

Healthcare plan

Employee assistance programme

Job summary

M-Sport UK is seeking a proactive Travel Coordinator to join the Travel Office at Dovenby Hall. You will coordinate travel for employees, motorsport teams and business activities worldwide, ensuring accurate, cost-effective arrangements and timely itineraries.

The role requires strong organisational skills, excellent communication, and flexibility to work outside standard hours during live events. A customer-focused, detail-driven approach is essential to succeed in this fast-paced environment.

Qualifications

• Experience coordinating travel arrangements, preferably domestic and international.
• Ability to manage multiple travel bookings with accuracy and timeliness.
• Excellent communication with employees, suppliers and stakeholders.
• Strong organisational and administrative abilities in a fast-paced environment.
• Flexible to work outside normal hours during live events and peak periods.
• Proficiency in Excel, Outlook and Word for record-keeping and reporting.

Responsibilities

• Coordinate domestic and international travel for employees, teams and activities.
• Book flights, hotels and other accommodation, ensuring cost-effectiveness.
• Prepare and maintain travel itineraries and share details with travellers.
• Arrange ground transportation including car hire and transfers.
• Handle changes, cancellations and updates to travel plans promptly.
• Liaise with airlines, hotels and travel providers to maintain relationships.
• Assist with travel documentation and entry requirements.
• Maintain accurate records of bookings, costs and traveller details.
• Monitor travel costs and seek value-for-money opportunities.
• Provide responsive support to travellers before and during travel.

Skills

Organisational skills

Attention to detail

Communication skills

Customer service

Administration

Problem solving

Operational flexibility

IT literacy

Time management

Tools

Microsoft Office

Job description

ABOUT THE ROLE

Operating at the highest levels of international motorsport, M-Sport UK delivers programmes across the FIA World Rally Championship, Rally Raid and a variety of global customer racing activities. We’re looking to recruit a highly organised and proactive Travel Coordinator to join our growing Travel Office at our Dovenby Hall headquarters.

This is an exciting opportunity to play a key role in supporting M-Sport’s global operations by coordinating travel arrangements for employees, motorsport teams and business activities. Working closely with colleagues across the business, travel providers and external stakeholders, you will help ensure travel is planned efficiently, accurately and cost-effectively, supporting the successful delivery of our championship-winning programmes around the world.

The role responsibilities include:

• Travel Coordination:Coordinate domestic and international travel arrangements for employees, events teams and business activities, ensuring requirements are met accurately and efficiently.

• Flight & Accommodation Bookings:Arrange flights, hotels and other accommodation requirements, ensuring bookings are suitable, cost-effective and aligned with operational requirements.

• Travel Itineraries:Prepare and maintain accurate travel itineraries, communicating relevant booking and travel information to employees and teams.

• Ground Transportation:Coordinate car hire, transfers, taxis and other ground transportation requirements as required.

• Travel Changes:Manage changes, cancellations and amendments to travel arrangements, responding quickly to changing operational requirements.

• Supplier Liaison:Develop and maintain professional relationships with airlines, hotels, travel agencies and other travel providers.

• Travel Documentation:Assist with passports, visas, travel documentation and other entry requirements, ensuring relevant information is accurate and available ahead of travel.

• Record Keeping:Maintain accurate records of bookings, costs, itineraries and traveller information in accordance with company procedures.

• Cost Management:Monitor travel costs and identify opportunities to achieve value for money whilst maintaining appropriate standards of service.

• Employee Support:Provide a professional and responsive service to employees, assisting with travel queries and resolving issues before and during travel.

• General Travel Administration:Provide administrative support to the Travel Office whilst assisting with ad-hoc projects and continuous improvement activities as required.

WHO WE’RE LOOKING FOR

We’re looking for a self-motivated team player with a positive and enthusiastic attitude.

Essential Criteria & Skills:

• Organisation & Attention to Detail:Exceptional organisational skills with the ability to manage multiple travel arrangements and priorities while maintaining a high level of accuracy

• Communication Skills:Excellent written and verbal communication skills with the confidence to liaise professionally with employees, suppliers and external stakeholders.

• Customer Service:A strong customer-focused approach with the ability to provide a professional and responsive service to employees and teams.

• Administration Skills:Strong administrative ability with the capability to coordinate complex arrangements and respond effectively to changing requirements.

• Problem Solving:Ability to identify and resolve travel-related issues quickly and effectively.

• Operational Flexibility:A flexible and adaptable attitude towards working hours; there is a clear expectation that work outside of normal operating hours will be required at certain times during live events and critical transit windows.

• IT Literacy:Good working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word.

• Time Management:Ability to prioritise workloads effectively and meet strict deadlines within a busy fast-paced environment.

Preferred Experience:

• Previous experience within a travel, administration, logistics or events role.

WHY US

Operating a renowned global motorsport business with state-of-the-art facilities at home and winning performances around the globe, M-Sport UK provide the engineering expertise behind an award-winning range of competition cars and has become an industry leader with success across some of the industry’s most acclaimed motorsport series.

The drive to deliver championship-winning performances is what excites and strengthens our workforce; and our dedicated business support team are at the core of everything we do – working closely to support our projects with outstanding results on the world stage.

We love what we do, and passion drives our success.

WHAT WE OFFER

Situated on the edge of the English Lake District National Park, M-Sport UK is unique in offering the fast-paced, high-octane, adrenaline-fuelled action expected from a career in International Motorsport mere minutes from the tranquillity of the Lakeland fells and all they have to offer in terms of recreation and wellbeing.

We also offer a range of employee benefits including: life assurance, a flexible working day, company contributed pension scheme, discounted gym membership, discount reward scheme, cycle to work scheme, company healthcare plan, long service awards, and an employee assistance programme. As well as a dedicated Work Culture Team with regular meetings, competitions and activities.

Closing Date: Friday 25th September