Travel Concierge & Holiday Expert

G Touring; Little Bowden; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Generous holiday allowance

Healthcare cashback plans

Travel and holiday discounts

Job summary

G Touring is looking for a holiday expert based in Market Harborough to connect with customers, understand their needs, and recommend holidays that create memorable travel experiences. You will handle inquiries across phone, email, and live chat with a focus on trust and loyalty.

You will be involved in selling, upselling, and providing accurate information while maintaining high service standards. The role includes full-time and part-time shifts with a training period and weekend rotation,

Qualifications

• Be passionate about caring for our customers, communities and world we travel in.
• Take ownership for achieving targets, your own performance and development to be the best you can be.
• Be curious to ask the right questions to meet the customers’ requirements.
• Prioritise and manage your time.
• Actively participate in company initiatives, training, and events.
• Be able to adapt to change while sensitively responding and supporting others.
• Understand the impact of own actions on self and others. Be a positive influence on others.
• Seek opportunities to improve individual, team and business performance and share best practice.
• Be experienced in sales/service for a minimum of 6 months.
• Have good geographical knowledge.

Responsibilities

• Be a brand ambassador, taking pride in demonstrating product knowledge and exceeding customer needs to drive loyalty.
• Positively communicate with customers to create excitement about their holiday of a lifetime.
• Take ownership of all customer interactions (phone, email, live chat) to match needs with products and maximise revenue.
• Pro-actively contact customers to promote offers and updates on their holiday.
• Signpost customers and provide information to help travel preparation.
• Work cross-functionally with other departments to overcome barriers and fulfil customer queries.
• Use all systems to accurately inform, record and fulfill customer needs.
• Follow all business booking conditions and regulatory requirements to ensure correct bookings.

Skills

Brand ambassador

Customer service

Sales skills

Communication

Geography knowledge

Word/Excel/Outlook

Time management

Adaptability

Problem solving

Education

GCSE Maths & English

Tools

Word

Excel

Outlook

Job description

G Touring is looking for a holiday expert based in Market Harborough to connect with customers, understand their needs, and recommend holidays that create memorable travel experiences. You will handle inquiries across phone, email, and live chat with a focus on trust and loyalty.

You will be involved in selling, upselling, and providing accurate information while maintaining high service standards. The role includes full-time and part-time shifts with a training period and weekend rotation,