Holiday Advisor

G Touring; Little Bowden; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Generous holiday allowance

Healthcare cashback plans

Travel and holiday discounts

Job summary

G Touring is looking for a holiday expert based in Market Harborough to connect with customers, understand their needs, and recommend holidays that create memorable travel experiences. You will handle inquiries across phone, email, and live chat with a focus on trust and loyalty.

You will be involved in selling, upselling, and providing accurate information while maintaining high service standards. The role includes full-time and part-time shifts with a training period and weekend rotation,

Qualifications

• Be passionate about caring for our customers, communities and world we travel in.
• Take ownership for achieving targets, your own performance and development to be the best you can be.
• Be curious to ask the right questions to meet the customers’ requirements.
• Prioritise and manage your time.
• Actively participate in company initiatives, training, and events.
• Be able to adapt to change while sensitively responding and supporting others.
• Understand the impact of own actions on self and others. Be a positive influence on others.
• Seek opportunities to improve individual, team and business performance and share best practice.
• Be experienced in sales/service for a minimum of 6 months.
• Have good geographical knowledge.

Responsibilities

• Be a brand ambassador, taking pride in demonstrating product knowledge and exceeding customer needs to drive loyalty.
• Positively communicate with customers to create excitement about their holiday of a lifetime.
• Take ownership of all customer interactions (phone, email, live chat) to match needs with products and maximise revenue.
• Pro-actively contact customers to promote offers and updates on their holiday.
• Signpost customers and provide information to help travel preparation.
• Work cross-functionally with other departments to overcome barriers and fulfil customer queries.
• Use all systems to accurately inform, record and fulfill customer needs.
• Follow all business booking conditions and regulatory requirements to ensure correct bookings.

Skills

Brand ambassador

Customer service

Sales skills

Communication

Geography knowledge

Word/Excel/Outlook

Time management

Adaptability

Problem solving

Education

GCSE Maths & English

Tools

Word

Excel

Outlook

Job description

• Location: Market Harborough, Leicestershire, United Kingdom

Changing lives through travel

At G Touring we’re passionate about travel. We love exploring the world with our customers and we are built on the mission of ‘Changing People’s Lives Through Travel’. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators.

We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe.

Purpose of the role: A holiday expert making positive connections with our customers to recommend and sell a holiday of a lifetime. To provide a seamless pre-travel customer experience and solutions that promote trust, loyalty and make a lasting difference to our customers.

In this role you will:

• Be a brand ambassador, taking pride in demonstrating product knowledge, a desire to understand and exceed our customer needs to drive loyalty and satisfaction. Maximise all sales opportunities by engaging and listening to customer needs, identify buying signals and overcoming objections in a warm, helpful and genuine manner. Provide solutions and looking into alternatives and upselling.


• Positively communicate with customers to create excitement about their holiday of a lifetime. Showing genuine interest in customer’s needs to establish rapport to build confidence and trust. Leaving the customer with a memorable and lasting impression that we care and value their loyalty.


• Take ownership of all customer interactions (phone, email, live chat) to match customer needs with products and services to maximise revenue, customer loyalty and customer satisfaction, placing the customer at the heart of everything that we do.


• Pro-actively contact customers to promote offers, services and update them on their holiday.


• Signpost customers and provide information to help customers prepare to travel and have a stress-free holiday.


• Work cross-functionally with other departments in the business, using their expertise to overcome barriers and fulfil customer queries.


• Use all systems available to accurately inform, record, and fulfil customer needs.


• Follow all business booking conditions, instructions and requirements to ensure integrity, accuracy of booking and the service provided to get it right first time.


• Do the right thing for our customers and business by adhering to all regulatory requirements.

To be successful in this role you will:

• Be passionate about caring for our customers, the communities and world we travel in


• Take ownership for achieving targets, your own performance and development to be the best you can be.


• Be curious to ask the right questions to meet the customers’ requirements.


• Prioritise and manage your time.


• Actively participate in company initiatives, training, and events


• Be able to adapt to change while sensitively responding and supporting others.


• Understand the impact of own actions on self and others. Be a positive influence on others.


• Seek opportunities to improve individual, team and business performance and share best practice.


• Be experienced in sales/service for a minimum of 6 months.


• Have good geographical knowledge.


• Have GCSE level or equivalent including Maths & English.


• Be proficient in written and verbal communication skills.


• Computer literate in Word, Excel and Outlook.

Working Hours

We offer permanent full-time (37.5 hours per week) and part-time roles, each with structured shift patterns to match our opening hours: Monday–Friday 9am–7pm, Saturday 9am–5:15pm, and Sunday 10am–4pm. To get you settled in, we require you to be available for an initial four-week full-time training period.

Our team operates on a rotational basis, which includes a minimum of 1 in every 3 weekends. When you are scheduled for a weekend shift, you will receive days off during the week. While this is our standard rotation, we embrace flexibility! If you are interested in a role with more frequent weekend work, please mention this in your application—we are happy to discuss how we can accommodate your preference. Please specify your interest in full-time or part-time work when you apply.

What’s it like to work here?

Our culture is more than just some words on paper. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all. Visit our Careers website to get a feel for our values and award-winning culture: https://careers.g-touring.com/

Why work with us?

• We’re all about “you” being the best you can be and we want you to be yourself too.


• Access to Vocational Learning Support


• The opportunity of “Learning Journeys” to learn about our holidays and to meet our customers


• Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.


• Freedom to accelerate/drive change.


• A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.


• We can offer you a range of benefits, including flexible working, a generous holiday allowance, healthcare cashback plans, travel industry and holiday discounts for you and your family, and so much more.

If you would like to know more about G Touring, our culture, benefits, and why we are continuously voted ‘The Best Place to Work’, you can visit our careers website here: https://careers.g-touring.com/